Site Issues
Report issues you are encountering with the eBay or Community site here.
Forum Posts
Current known/resolved issues as reported on dot com. For reference only!! 09-06-23
As an FYI for anyone interested in current known issues and their status. Not all may be applicable to ca. https://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-and-resolved-technical-issues-updated-as-of-09-06-23/m-p/33786064#M112408 -L...
Error message
devon@ebay Keep getting the following error message on dot ca and dot com when moving from page to page. Is this a known issue that is being looked into or how ebay will react going forward? -Lotzofuniquegoodies
Is anyone getting the same message when create a new listing
I am not able to create a new listing, Revise and Sell Similar and my account is in good standing. I had talked to the customer service, they had reported and until now, it still not working. Am I the only one or you guys having the same problem? I h...
Updating ebay tracking receipt number to UR number
devon@ebay Has anyone recently had issues updating to the UR tracking within eBay? Previous procedure was to paste the UR tracking numbers for both US/Intl shipments and then delete the meaningless eBay Labels receipt number. This was working in the ...
Ad on front page of ebay.ca
Really not sure where to provide this feednback as there doesn't seem to be any option to provide site feedback, and the automated assistant is not very helpful On the front page of ebay.ca is an ad promoting "sneakers all under $225", however when c...
eBay Seller Hub Overview Page
Is eBay "tinkering" under the hood again? Off and on(since this morning) Hub overview page. -Lotz
How to receive payment from Ebay
We sold an item , shipped , buyer paidEbay says they transferred the money to our account. But payment was never receivedOur bank says that eBay's bank "Ayden bank" transaction number is not traceable by themCalled and emailedLast email says basicall...
Odd emails from eBay
I am getting emails about items I have recently viewed, but when I check my recently viewed, they don't appear. These are items I have not personally looked at, and the email isn't saying it's a recommendation base on my past Views.
Fake recently viewed email notifications
Over the past 2 weeks now, I've received numerous fake 'recently viewed' email notifications. I say fake because they are not items I have viewed, ever. Anyone have any ideas why this is happening?
Resolved! Adding New Shipping Address but it keeps saying “BC” is invalid
The address is for in BC but no matter what I type it keeps saying it’s invalid; I’ve tried “BC”, “B.C.” and “British Columbia” but nothing works and it always says “invalid province” when I type in province, how do I fix this?
Saved Searches - not getting emails
Has been an issue for 2 days, is there a problem?
UNFAIR - (ebay allows USA Sellers to list an item as NEW (other) and CAD Sellers as OPENBOX item.
Why is it that USA sellers have this option and CAD sellers do not - the search results show a big difference in placement of listings - most USA sellers rank higher because of this unfairness on eBay's part.
Resolved! Editing Listing Settings
devon@ebay I noticed this last week. Wasn't sure if it was a temporary glitch or a new permanent change. I am no longer able to click on preferences to update/modify postal code and returns policy. Promoted slider tab below still works fine. Preferen...
eBay Global Shipping Theft
I just had an experience where a valuable vintage stereo receiver purchased through the GSP was shipped from the seller in California to the Erlanger distribution centre, signed for and then after a few days of delay, deemed "oversized" and would not...
What buyers see on dot ca and dot com
Listing View: Dot ca View: Dot com View:The only reason I point this observation out is ca sellers should have access to ALL the same tools US sellers have access to. Unsure even why they should/would even vary. The variety of bonus flags for US sell...
Not being able to change Store web address
Why can't we change our ebay store web address despite being able to change the store's name?
Ebay Canada VS Ebay US
Why is EBAY Canada so behind the US website? Canada doesn't get half the store features. I can't create/send out coupons. I can only do a mark down sale. EBAY US has a Buyer Group Feature- no such feature exists for Canadians. You briefly introduced ...
Father’s Fay Promotion
I recently viewed a father's day promotion on the eBay homepage that stated if you purchased a pair of shoes covered by Authenticity Guarantee you'd receive a free shoe cleaning kit. Moments ago, I also received a push notification from the eBay app ...
Resolved! Why I cannot access eBay site for last 3 days?
I get messages of this type: Access DeniedYou don't have permission to access "http://www.ebay.com/sch/Russia/32476/i.html?" on this server.Reference #18.b3f354b8.1482787005.17feb828
Weird info on payout/transaction screen
Anyone else seeing weird info on your payout screens? Seeing the following on a pc: In checking with someone using the app they are seeing something similar. eBay status page has everything running perfectly. -Lotz
eBay problems and concerns
Hi All, I am getting quite concerened with the many problems with the eBay platform as of late. Add the fact that these community boards and update pages seem to significantly harder to use, and seem to be very infrequetly visited by any eBay employe...
eBay just sent me my Dec 2006 invoice notification via eBay message and email??
Time travel is apparently real.In my email and my eBay messages was my Dec 2006 Invoice notification.I clicked the "see invoice" link in the ebay message, and it took me to the 2006 invoice!! The real one from 16+ years ago. When the eBay billing add...
Calculated shipping to the states not working?
Hi everyone. I listed an item today and calculated shipping to the U.S. is not working. I have had several messages asking how much to ship to their state. All of my listings, past and present, have worked except this one. I contacted the online agen...
Always baffling to understand why you can see different info when you compare pages
Even something like your own feedback. All screenshots taken moments apart. Main page: My eBay page. On another page 2328. Shouldn't what is seen be all the same? Not surprising that buyers often question the information they see when viewing listing...
they wouldn’t be able to Import/Duty Fees on imported goods to Canada
eBay charges Import/Duty Fees on goods imported into Canada, upfront at the time the purchase is made. There is no breakdown on these charges. Canadians aren't aware that exempt items according to the USMCA, CETA, agreements signed by Canada, as well...
eBay international sites
Anyone else have issues accessing the eBay Intl sites? The link for international sites is no longer active. Current error message when following up with a message received:Maybe cross border shopping has been cancelled on eBay? -Lotz
Scam seller
How do I get actual help? A seller is refusing to ship an item, it shows as paid but they are of course claiming I did not pay. They said they cancelled the order, but according to eBay it's on the way.
relisting issues
Is anyone else having issues with relisting ? , I went to relist my items and i managed to get 5 relisted and after that when i clist on the relist button , i get a white page with grey squares & rectangles where there are supposed to be words and pi...
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