Community & eBay Site Issues

ebay Labels on ca and defects

To summarize. What is not included with eBay labels:An invoice with break down of charges including tax(s), fuel surcharge, added option(signature) & applied discountOption to pay for postage using a secondary methodAll available options that CP prov...

No Refund for lost item

I am in total shock I am writing this. I have been a collector on eBay for 15 years if there was an issue I was always looked after. Lately though it’s been harder and harder to resolve things and now they have refused to refund me for an item I neve...

Store Glitches - Categories not Showing

I was wondering if anybody elses store categories have disappeared? I'm on EBay.ca but tried EBay.com, tried clearing the cache, tried 3 different desktop and nothing is working. So at this time I got to presume it's EBay itself and of course they ca...

Strange message in account settings

Is this a normal message to get on a individual user account? I have one listing. Newer account. I don't have 2fa on for own reasons but my concern is the message I've highlighted; I am the owner!?

eBay Shipping Calculator

devon@ebay Please note. Sellers often sell items that are over 2.00 kg. UPS still does not display as a valid option. In just now testing shipping for a heavier item trying to approximate shipping to the USA it appears the eBay's postage calculator t...

eBay site glitching

Wondering if it's just me or is the eBay site having issues? I can't leave feedback or use the filter feature on sellers pages. Feedback allows me to fill out the page, but there's no way to submit it. There use to be a submit button. I uninstalled a...

Can't refine sellers items

When I click on sellers name to see all items, then hit the refine button I get a spinning wheel, it dies not stop.Have deleted casheHave deleted all app data.Have uninstalled and reinstalledOngoing 3 days.Missed 4 important auctions this am.

eBay Rate Calculator to compare standard vs discounted

In just attempting a test the eBay discounted rate calculator no longer includes expedited to USA. Only options that display are Small Packet Air and Tracked. Fedex is still DOA and UPS was never added. Tool was good for anyone that uses Flat Rate sh...

eBay Listing Fields

Memo to eBay. In recently creating a listing I noticed this during the process. The size of the visible field is not large enough to view everything typed. Note. On a PC. Unsure how it looks with APP. Data should clearly be viewable as 1.700 Kg - 48 ...

Mailing to Puerto Rico

I am having difficulty getting a label for a package going to Peurto Rico. I have contacted the buyer and she has offered 3 different addresses to try. None work. Error message to check address.Anyone else having an issue with shipping to Peurto Rico...

23 year customer stuck in account verification loop and no resolution from ebay support

Hi All, I've been an ebay.ca member for 23 years. I am an active buyer and have sold a number of things over the years but haven't sold anything for a number of years until Feb 15th. As soon as I sold the item on the 15th I noticed this banner about ...

eBay unable to sign in from google

Recently started after google updated their signin screen.

Bulk Uploads To Remove Gallery Plus from all Listings

Hello !Struggling to find a fix for this ebay error. Came in Tuesday morning to a few fees being charged for subtile and gallery plus - appear to be listing upgrades that I have never used. I have over 54k listings and going through bulk edit where I...

Resolved! Monthly Q & A sessions

Accidentally found this by going down an eBay rabbit hole. FYI for anyone interested. Maybe dot com only but I not likely. The Q & A was helpful for many Canadians.....when questions were answered. Feb 17, 2024 - eCommerceBytes Blog: The latest examp...

Extra log in request

I am trying to find out why when I am already logged in do I need to log in again to view my Personal information?

Guest account same email as main account, cannot view order details.

Today, my mom wanted to try out online shopping so she decided to use ebay. She didn't have an email or account, so she used my email and my PayPal instead. However, she didn't know I had an ebay account ALREADY, so she registered a GUEST account und...

Multiple Offers to Same Seller

Hello all,Anyone know how I can make a best offer on several different items at once to the same seller?As it stands, if I make an offer on one item it goes to my cart, and I must pay for it before I can make another offer on another item to the same...

Automatic feedback not working.

Feedback is not being returned to my Buyers after they leave feedback.Hasn't been working for about a week.Looked, the button is still checked off so it should be working.Cleared chache and all that stuff. Sitewide problem?Thanks

no seller protection

I have been a seller for 13 years 100% seller rating I recently had a buyer open a case for item not recieved tracking shows item was delivered but refused by buyer eBay decided in my favor. now buyer opened a case item not as described (same item) e...

Operator NOT (minus sign - ) no longer work in Sellers hub/Manage active listings

Just wanted to report a problem on the ebay.ca website.In the Manage active listings page, the boolean operator NOT (which is the minus sign - ) no longer works.When I search in my active listing, for ex., with these searches pokemon nm lotpokemon nm...

Opening a CP claim when using eBay Labels

Has anyone tried and been able to open a CP claim for lost, late or damaged CP shipments etc using eBay Labels? In speaking to CP, technically eBay is the shipper on record for eBay label shipments (eBay CP acct # is what displays on label) and they ...

Resolved! New Small Sized Prepaid CP Boxes

An FYI to anyone using the new small prepaid boxes. It was dropped off and scanned 2 days ago. The tracking was manually updated in eBay. eBay tracking only shows as label created. CP is showing it out for delivery at destination. My guess is the eBa...

“Restricted material” seized by eBay and GSP Pitney Bowes and then resold by eBay different sellers

I have been buying antique and vintage Mah Jong sets on eBay to donate to a museum. A few months ago I had 3 different sets "seized" supposedly because of restricted materials despite having purchased other bovine or cow bone and bamboo sets that I h...

Improving search criteria

For collectors of true antiques and vintage pieces, eBay searches can be extremely frustrating as they often serve up countless listings for reproductions and unrelated items. This causes buyers to prematurely end their searches and results in a lost...

Unable to add an address

I am trying to add an address but eBay seems to think that Ontario is a state and will not accept it. Can this bug be fixed?

Nothing shows up when trying to calculate shipping for selling

When I try to click "Calculate shipping" to select the available shipping services for buyers, I type in the dimensions and weight, but no results show. The attached screenshot is what it looks like. When I try to select a service anyway directly in ...

Creating a service ticket for late or damaged CP shipments

devon@ebay @dinomitesales Has anyone attempted to create a service ticket for either a late or damaged CP shipment using eBay Labels and how did it go. With Shippo/PayPal/CP there is no problem because the account that is being used is your won SSB a...

Shipping internationally when VAT has been collected by eBay

devon@ebay I used to ship internationally regularly. When the VAT pre-collected by eBay kicked sales slowly died off. I have always marked the VAT collected amount in the notes section to make sure buyers do not get billed twice. Was never an issue w...

Awaiting shipping error message

devon@ebay Anyone else seeing Awaiting Shipping message to items that have been already shipped and show a eBay Labels assigned tracking number? (Manage orders awaiting shipment page). The tracking link shows it as processed at post office earlier to...

Notes to Buyers not being included on invoices sent (Canadian eBay site)

I have noticed that in the last couple of weeks, I have been sending invoices to buyers with notes on payment, combined shipping etc. The invoices that I receive copies of do not include the note, and a buyer confirmed to me today that they do not se...