Community & eBay Site Issues

About items recieved

Can someone create a button to delete items we have received I order a lot of the same products so it's hard to keep track of everything ali express has that button makes it easier to deal with my items

The eBay Canada Posting Form Not Working Correctly- shipping section faulty

The shipping section on the NEW listing posting/revise form is not working properly. Specifically, the SHIPPING section were you enter the product weight and dimensions DONOT ALLOW you to switch from KG to LBS and measurements can only be enterred in...

Can't add notes to my purchases or watchlist items

For about the last six weeks (since mid-February 2023), I have not been able to add notes to my purchased items or items on my watchlist. When I click on the "Add note" link, type my note in the text box, and click on "save", the text box goes grey a...

Expedited/Xpresspost USA are missing as a shipping option.

devon@ebay Has anyone recently noted when creating NEW listings that Expedited/Xpresspost USA are now missing as shipping options for USA shipping on dot ca? The default option now appears to be tracked. Due to size Expedited/Xpresspost can be the on...

eBay’s import fees on goods imported by Canadians

I've finally got some answers from eBay's tax department regarding the import fees on goods imported into Canada by Canadian eBay buyers.eBay itself does not add on these charges. The GSP does. GSP does not give buyers a breakdown of import charges, ...

Resolved! Listing tool problem

For 4 days now I have been getting eBay's "this is embarrassing...listing tool not working" message when I try to create a new listing on eBay.ca. Customer support claims a problem report has been filed, but 4 days and nothing. every time, it is plea...

Sign In Problems

For the last 2 weeks I have been unable to sign in to my account on my main workstation. I get the error message "We ran into a problem. Please try again later." It does not seem to be a password issue, and I tried changing my password anyways. Oddly...

Pictures on all listings cut in half

All of a sudden, now when I click on any listing when it comes up the items picture is cut in half and the picture box is only half full. In other words if I look at a dollar bill for sale when I click on the listing the picture in the ad only shows ...

seller fees to high

hello i was woundering if any other sellers think eBays fees are a little to high i've been looking at other sites to sell on eBay has the highest selling fees 13.5% is a little to much i'm lossing a lot of money the last item i sold for $5 and had t...

Resolved! Where do you sign up for a store's newsletter?

Hello,for a long time I have noticed there is no hyperlink on listings to "sign up for store newsletter"this is strange since they recently "upgraded" the newsletter's formats etc for sellers and I receive an email that mine has gone out weekly but f...

Anniversary badge on The eBay Canada Community

I just received three emails telling I had received 3, 4 and 5 year badges that I could view on my profile. Is this legit? I couldn't find anything like that on my profile. The link in the email looks okay but I'm not about to click on it.

Creating a Promotion Glitch 2023-02-20

devon@ebay Just went to create a new promotion today. In the process of doing so noticed for the end date eBay has updated the format so you must manually change to get promotion to complete. See attached. ----> In the past, selecting from the date b...

ebay greyed out button functions

Just wondering if anyone is having these problems? I went to edit a few of my listings, clicked a few and the "edit" buttons and the quick filters (like send an offer) buttons are not working and greyed out? same with even trying to bulk list unsold ...

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Keyword Search

Hello devon@ebay Is this still unresolved? Located this on the dot com Ongoing technical issues discussion. When using keyword search in Active listing page and store page is not showing results (January 26, 2023)Reference ID: ALERT14435Provide Item ...

Weird bugs with the new business policies feature (shipping/payments/return policies)

I spent significant time yesterday trying to "clean up" the business policies that the site automatically created/converted across about 500 active ebay listings.Imagine my face when I checked back this morning and about 100 of these previously clean...

now ebay refuses we delete our credit card?

so nowm,ebay hold us in hostage by not leaving us deleting our credit card ? that makes no sens,please someone,tell me i'm not dreaming? each time i'm trying to delete my credit card number this site asks for a new credit card ,or it wont let me dele...

saved searches for USA listings not saving properly

Hello, As a buyer, I am seeing the following problem with my saved searches on eBay.ca / Canada using web browser for items located in the USA. Step #1. I create a manual search. I select Advanced. Under "Item Location" I select "Located In" the Unit...

Current known tech issues as reported on dot com and status Jan 30,2023

Ongoing technical issues - updated as of 01/30/23 https://community.ebay.com/t5/Share-eBay-Technical-Issues/Ongoing-technical-issues-updated-as-of-01-30-23/m-p/33489819#M107610 A few go back to early 2022. 3 below that may be of interest to many sell...

Does anyone else have this problem between ebay .com and .ca

I can log into Ebay Canada on my desktop but as soon as I want to send a message to a buyer, either in response to an offer, or just to answer a general question, even though I'm already in my messages on .ca, I am forced to log into .com in order to...

New user pages do not show any of the items a seller has for sale!

I noticed in the last few days that clicking on the links for users that I recently bought from takes me to a new www.ebay.ca/usr/.... page. These pages do not show any items for sale, when I know they have some! To get back the old page that works s...

eBay returned me a different pair after failed my authentication.

On Dec 8 2022, I sold my AJ1 Lost and Found on eBay and send them in with the original receipt for authentication, few days later, eBay emailed me saying the buyer has opened a case which the sneaker isn’t match the picture while the shoes is still u...

ebay cutomer service no help

When it come to a problem - not received item, I have discovered as a buyer that the customer service is powerless to help me. They have no clue how shipping internationally works. Even I could do better. They think item is delivered if it reaches th...

EAG GLITCHES

Anyone else noticed glitches glaore with EAG-1.buyer can pay because I wont ship to his SC/USA address from Ebay.com acount based in FLEbay Troy says it is buyers address Ebay Jay says buyers address is a problemEbay tells buyer that I WONT SHIP TO H...

Shipping issues while trying to list

Hi, so I have a couple annoying issues when it comes to selecting the shipping options while listing an item. I realize if I want use a shipping service besides Canada Post it has to be a fixed cost. So this is not the problem.My first issue is I use...

"Manage All Orders" sales are now done in date order (1st-30th) WHY?

As far back as I can remember (and that's a long time) your sales have always been listed in order of most recent sale at the top. As of 12/1/22, on my primary store, eBay has chosen to reverse that in the "Manage All Orders" view and show them chron...

Resolved! How do I change or delete my profile pic?

How do I change or delete the pic I have on my profile? Thanks in advance.

Inconsistency in Shipping Options

When listing there are times when the shipping options don't show correctly. For instance, a 3 kg parcel that is 40 cm x 24 cm x 11cm won't show Canada Post Expedited Parcel US as an option. I've even had issues selecting Expedited Parcel under domes...

No Shipping Options Available

When I put in package dimensions and weight, the only shipping option that comes up is Canada post lettermail, despite my package being too large for lettermail. It is the only option that comes up when shipping to Canada, and the only Canada post op...

Not Able to Change the Country of the Registration Address.

It is currently grayed out. How does this get resolved? Does ebay not take in account people who move?

BULLION SILVER COINS 99.99% PURE ARE STILL TAXED WHEN THEY ARE EXEMPT FROM SALES TAX IN CANADA

I am very upset because I am waiting for a refund of $138.60 for 9 different items (pure silver bullion coins are EXEMPT from sales tax in Canada). Every time I contact Customer Service I get the same answer (someone will email me) and NO refund. How...