04-03-2025 01:19 AM - edited 04-03-2025 01:21 AM
04-03-2025 07:43 AM
What were the exact dimensions of the package?
What shipping service did you offer to the Buyer in Hong Kong and in your listing for shipping to Hong Kong?
What was the packed weight of the package?
What was the shipping service you used when you went to Canada Post?
Did you send it using a tracked shipping service, Small Packets, or Tracked Packets? Ground or Air?
It sounds like your packed package did not meet the criteria for the service you were trying to use to generate the shipping label.
04-03-2025 09:32 AM
@brettjet38 wrote:What were the exact dimensions of the package?
What shipping service did you offer to the Buyer in Hong Kong and in your listing for shipping to Hong Kong?
What was the packed weight of the package?
What was the shipping service you used when you went to Canada Post?
Did you send it using a tracked shipping service, Small Packets, or Tracked Packets? Ground or Air?
It sounds like your packed package did not meet the criteria for the service you were trying to use to generate the shipping label.
devon@ebay Please confirm or advise if this is just a technical issue?
As per another discussion and associated log plus my own personal testing Intl Tracked may have been eliminated from the shipping options when using eBay labels. The only services left are Intl Air and Intl Xpresspost even though buyer may have paid for Intl Tracked. Tracked still shows as a valid service if you test with the calculator tool. As per CS you have to go outside of eBay to purchase tracked.
04-03-2025 10:15 AM
You are assuming things, including that they offered/put/used tracked shipping in the original listing?
The OP has given very little detail about the issue or what the actual service they were intending to use in the first place was and the ones offered in the listing to the Buyer.
You are speculating about "what the issue" is, which gets no one anywhere as the OP had not provided DETAILS and FACTS.
And this was going to Hong Kong
The post is a rant about "principles" from the Sellers' perspective and the "injustices" done to them by their maybe own omissions in the listing or the services they originally offered. We have no details about the item, the package, or the services they wanted to use...
04-04-2025 04:04 PM
04-04-2025 04:08 PM
04-04-2025 04:12 PM
04-04-2025 04:30 PM - edited 04-04-2025 04:34 PM
Okay, but what mailing service did the buyer select for getting the item to Hong Kong and what service did you end up using?
And did you get a Canada Post Solutions for Small Business discount on the postage?
04-04-2025 08:20 PM
04-04-2025 08:48 PM - edited 04-04-2025 08:50 PM
@marnotom! wrote:Okay, but what mailing service did the buyer select for getting the item to Hong Kong and what service did you end up using?
And did you get a Canada Post Solutions for Small Business discount on the postage?
This is what displays for a shipment I had last month to Norway. 300 grams. Buyer paid for tracked but tracked wasn't an option with ebay labels. But it displays with the eBay Postage Calculator and also when you check at CP. It appears ebay has eliminated tracked as an option to ship Internationally to the approx. 40 countries it is applicable to even though customer can pay for it.
Small Packet Air 22.22
Small Packet Surface : 14.95
International Surface :34.17
Intl Xpresspost: 42.42
Those first 3 options are all untracked and can take up to 2 months for delivery.
As a side available options using Fedex and UPS are slim pickings with eBay Labels.
According to calculator Intl tracked displays as 26.17 (Level 4)
CP counter rate would be 60.52 (Non Discounted)
So even with a level 1 discount at CP that rate would be nowhere near what buyer paid.
04-04-2025 11:38 PM
04-05-2025 12:15 AM
@marnotom! wrote:
You probably would have paid about ten bucks less if you had used a Solutions for Small Business card. Do you know about those?
Granted, the discount isn’t as significant as the one eBay gets, but it might have made the inconvenience a little more tolerable.
The main concern would be IF ebay has removed Intl tracked as a shipping service they should have advised sellers considering it is the default/cheapest and tracked service to major countries in the world. Xpresspost is only viable for high value or anything over 2.0 kg.