eBay

ozyou-29 · ‎02-27-2025

I often wonder why someone would purchase an item from supposedly reputable business and get ripped off and, for some strange reasons, return to the same place again and get ripped off again. this place has no customer service prevalage, such as phone numbers to call or any contact information available if one requires to speak with someone alive or from any country other than the southeast.
in the event that a refund is in order of which is on of this company no hustle policy,there's no way to access to proceed with the process.
by the way, attempting to call or contact the third party involved is a marathon of challenges and absticals to difficult to overcome.
it's not too hard to guess. Which company I'm referring to and where to find it. that co
this wouldn't have been as difficult if that company had kept a recent transaction made by the complainant.
not even on the app under my to,
and my purchases. you don't even exist.
that company is the one you belong to.

reallynicestamps · ‎02-27-2025

You bought something on eBay?

You are not happy with the transaction?

EBay has a Money Back Guarantee on transactions.

The most usual problems are Item Not Received (INR) and Not As Described (NAD)

With an INR:
When the last estimated date for delivery has passed, open a Claim.

If the seller cannot show Proof of Delivery (not shipping, delivery) you will be refunded.

If the seller does not refund you promptly, ask eBay to step in, as part of the Claim, and eBay will refund you, then go after the seller for the money.

With a NAD.

Open a Claim within 30 days of delivery.

The seller will be told to send you a Return Shipping Label and to refund you on arrival.

If the seller does not send the Label, they are still required to refund.*

If the seller has a No Returns policy, they are still required to refund.**

Which step did you not follow?

The best customer contacts are the eBay employees assigned to social media.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

 https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

*Not every seller want the damaged item back. They can then just refund without return.

** Even a seller with a No Returns policy is allowed to demand the return before refunding.