Over charged?

sovo-4275
Community Member
I bought something for $33.80CAD (after shipping and conversion) and realized $100CAD was deducted from my account for the purchase. Nothing on my invoice states I’ll be charged this extra fee? I paid through Apple Pay with my Klarna card (one time purchase) as it was giving me a hassle with my actual card.
Does anyone have an explanation for this? The item before shipping was only $5 so I don’t actually want this item if this isn’t some mistake on EBay or the Seller’s part.

I don’t often purchase from here and have a bit of a sour taste in my mouth right now from the lack of transparency.
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Over charged?

In addition to the selling price and shipping, which you would see before purchasing, you would also be charged Canadian sales taxes.

But those would be 15% or less .

Was the item being shipped through the US eIS or UK GSP program?
These are seller protection programs that will add Canadian duty* (and sales taxes) plus a small service fee to the purchase price.

 

None of which is an explanation.

Could you give the purchase price in the original currency?
What country is the purchase coming from?

 

Remember that in addition to eBay's Money Back Guarantee, you are also covered by the buyer protections of the card you actually paid with.

I paid through Apple Pay with my Klarna card (one time purchase) as it was giving me a hassle with my actual card.

I'm not sure what Apple Pay  or Klarna offer. If it is a gift card or a debit card there may be no way to get refunded since these are basically sending cash in the mail.

 

Couriers like FedEx and UPS charge a "customs brokerage fee" which can start at $25.

 

 

 

 

*Import fees are complicated, but duty is applicable if the value of the purchase is over $20 or over $150 if coming from the USA.

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Over charged?

I think this could be an issue with Apple pay, and not with eBay.

 

I would report the transaction in the app (if you click on the amount charged, you should see a "Report An Issue" link at the bottom of the screen). 

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Over charged?

Does Klarna require the entire balance to be used at once?

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Over charged?

What is a One-time card and how does it work?

The One-time card service enables you to use Klarna payment options at any VISA card accepting online store in the US.

 

You can use the One-time card service in the store’s checkout, like any regular credit card. Each One-time card will follow a specific payment plan, which you can manage and pay in the app.

 

Please be aware that an authorization hold might be placed on your payment card when you use the One-time card. This ensures that enough funds are available on your credit or debit card.

 

https://www.klarna.com/us/customer-service/what-is-a-one-time-card-and-how-does-it-work/

 

This issue has something to do with the above One-time card service the OP is using, I would never use this kind of service...

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Over charged?

marnotom!
Community Member
Was C$100 the amount you had added to the Klarna one-time purchase card, @sovo-4275? According to information a little further down on that page that @brettjet38 linked to, if you spend less than the amount you set up for your one-time purchase, the full amount will be effectively blocked off for 14 days unless you initiate a refund for the balance yourself.

By the looks of things, you should also expect a service charge, although there’s no indication of how much that would be.
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