blacklotusgames wrote:
I've come to notice though that the selling fees, like final value fee is not refunded to me.
Depending how you are doing it, they should be. If not, you should always call eBay and get your FVFs back after you can prove you refunded. Here is the eBay Help page about it and some explanation about why & why not,
http://pages.ebay.ca/help/sell/credits.html#when
There are times when the fvfs are not refunded, like when eBay has to step in.
Also, your Return Policy seems to be all over the place. Sometimes you say yes and on other items you say no returns. On eBay you don't have to accept returns but that does not prevent you having to refund. If a buyer files a NAD case you WILL be refunding, the only question then is if you want to pay to get the item back or not.
Note here where it says, Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description.
http://pages.ebay.ca/help/sell/return-policy.html
blacklotusgames wrote:
My understanding is that if I get the buyer to open the return, they will be refunded the full purchase price plus the original cost of shipping.
I informed the buyer before he sent the item back, that my policy is the buyer will pay return shipping and I will not be refunding the original shipping cost, because the reason for return was that he simply changed his mind (said his kid no longer wanted it).
You don't say which item this is so I don't know what your stated return policy is. That will be what eBay bases it on, because otherwise sellers would have a favorable return policy and then in email say it doesn't count when they actually have to accept one. If you and your buyer have reached an agreement, however, I don't foresee any problems unless they are the kind of person who would open a claim after the fact. Here is what the eBay CS page says,
It sounds like you can refund the item price only if the item was returned for any other reason than "not as described".
Here is more about using eBay returns,
http://pages.ebay.ca/help/sell/return-process.html#process
blacklotusgames wrote:
Additionally, if I go through paypal to refund I think it will show up on ebay the the buyer didn't pay, so I could open a "payment not recieved case", id get my fees but the buyer would get a strike, which just does not seem right.
No you can't open a Unpaid Item case. The system knows it was paid, not to mention how it would look when the buyer reported you to eBay. To get your fees back, call eBay. To get rid of the unpaid icon, mark it as Payment Sent.
