Funds on hold

[rocketscollectibles]

Did not sold on this account for around a year and i sold something january 2. So i had restrictions and money was on hold awaiting delivery. Did not mind at first. Shipped lettermail i thought it would release at estimated delivery date (january 18). We past it and funds stay on hold for this item. I guess the system is waiting tracking delivery confirmation. That's normal? How are we supposed to have those funds released?

Weirdly i sold another a few days after and that sale had no hold. 

[msau4301]

Maybe it was a higher valued item? The hold is longer if it's a high value item, sometimes even for long time sellers depending on price.

[rocketscollectibles]

It's just $15 

And i know if i contact support i'll talk to clueless people who will request tracking. Just wonder how funds from a sale shipped lettermail are supposed to be release when the hold status is because its awaiting delivery confirmation. Usually the logic is the estimated delivery date 

[byto253]

From what I recall it is the earliest of tracked shipping confirmation or 30(?) days.   When I started some would randomly go through without the hold.   Who knows with the algorythms and that you have not been inactive on that account for too long. 

[msau4301]

Okay so it's not a high value item so that's not the issue. If the estimated delivery was Jan. 18th (yesterday) I don't think it would be immediately that very day without tracking, probably at least a few days/week afterwards, worse case  may be as byto mentions 30 days (from sale not delivery).

The most I've taken off selling is a few months (during various lockdowns in Ontario, plus sometimes took the summer months off) and that never affected holds so I don't know from personal experience, only what I've read here on the forums. There are probably many posts on the subject here.

[ricarmic]

My belief is also that it is 30 days after the date it was marked shipped without a tracking number, but I do not have personal experience to confirm.

[rocketscollectibles]

So i contacted support as it's past estimated delivery date. Whoever wonder, i got told funds are on hold for a whole month calendar. Unless proof of delivery or positive feedback from buyer. Any sale i do now has no holds, but that one first sale i did january 2nd is hold for a month. Brainless.

[clemowbooks]

Don't phone.

Use the eBay employees assigned  to social media

An online chat gives them (and you) time to understand the problem and to consider the answer.

BTW- when I opened this account I was in the same situation, but by contacting eBay and pointing to my other accounts my Holds and restrictions disappeared.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.