GET THIS!!!...
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04-05-2014 05:13 PM
Re: GET THIS!!!...
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04-06-2014 10:57 PM
Re: GET THIS!!!...
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04-06-2014 11:16 PM
Re: GET THIS!!!...
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04-07-2014 12:45 AM
Re: GET THIS!!!...
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04-07-2014 12:59 AM
Re: GET THIS!!!...
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04-07-2014 01:58 PM
I personally would of used Fedex for shipping expensive items, I've used them before for shipping a couple Rolex watches with no problems. If duties/taxes/brokerage were paid and signature at the door was given which I'm sure it would have been for this large purchase, isn't that proof enough the item arrived in safe condition? You don't sign and pay fees for an empty box, once duties are paid, it means the contents were checked for value/verified by customs, proof of the contents. I'd file a police report on her for theft, paying for an item, receiving it, then getting the money back/chargeback, it's theft! Someone is responsable here, the post office for stealing it, or the buyer, someone needs to pay!
Re: GET THIS!!!...
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04-07-2014 02:10 PM
I know earrings don't weigh much, but the police should have checked the weight details on package, and weight of package as she says she received it. You said you went to the post office and they must of weighed it obviously, so the weight would be accurate on the package. It would show that when it was shipped, there were contents, so either the post office or buyer are responsible here.
Re: GET THIS!!!...
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04-07-2014 02:52 PM - edited 04-07-2014 02:55 PM
When an item is delivered to your door, you have no way of knowing what is in the box and no delivery person is going to stand there and wait for the receiver to open the box.
Removing a small piece of cardboard would take care of the weight discrepancy if there is any.
It's virtually impossible to determine who is at fault in this case.
First: The seller certainly seems to be telling the truth.
Second: It's very unlikely for a buyer to file a police report if the item was in the box. Not impossible, but very unlikely. sssuper says that there was a jewelry box inside the package, but that does not mean that the earrings were in that box when the package arrived.
Third: It's also unlikely that the PO dipped into the box because of the way it was shipped.
Again: Determining what went wrong in this situation would be very close to impossible without serious detective work and even then ?????
In addition: Chances are that the PO will honour the insurance claim in time.
This is just one of those situations ...................
Re: GET THIS!!!...
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04-07-2014 05:00 PM
Was this an auction or Buy it Now?
If an auction, I wouldn't have sold it to her with the rating she has. I would have set my listing to only allow those to bid who have higher ratings, good feedback, etc. History for expensive items like this is very important and this buyer did not have enough to "take a chance" that she would be honest. Secondly, if I had forgotten to fix my listing accordingly, then I would have cancelled her bid before the auction ended for the same reason. Had she slipped by, I would have refunded her money totally and re-listed after fixing my listing. It isn't the best way, the last suggestion, to conduct business and I don't recommend it, but you wouldn't be where you are now. I've been in this position with selling similar items and never have I allowed low rated buyers to bid, buy from me. Anything else, that's different. And it works for us in avoiding people like this buyer.
Of course it doesn't stop other types from trying. Next time, take a lot of photos of you wrapping the parcel. One would have helped you here. I've done this too and it works. Get estimates on your items too and include that cost in the item. Having a proof of evaluation included in the listing helps with insurances.
I am sorry that you have had this happen to you. It doesn't help hold faith in a system that you had thought better of.
Re: GET THIS!!!...
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04-07-2014 05:19 PM
Re: GET THIS!!!...
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04-07-2014 06:32 PM - edited 04-07-2014 06:34 PM
Yikes!!
"Level of displayed sophistication???"
As with you: Not to be rude.............. but
Are you suggesting that this seller displayed less sophistication than you do?
For all you know the package really did arrive without the earrings.
Stranger things have happened.
Re: GET THIS!!!...
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04-07-2014 06:53 PM
@thebarterersdog wrote:
If an auction, I wouldn't have sold it to her with the rating she has. I would have set my listing to only allow those to bid who have higher ratings, good feedback, etc. History for expensive items like this is very important and this buyer did not have enough to "take a chance" that she would be honest.
_____________________________________________________
Some of my best buyers have 0 FB.
It means nothing.
Most sellers would do exactly as sssuper did.
The item was insured as much as the PO allowed. It was insured for $500 and it sold for less than $1,000.
More than anyone wants to lose but not over-the-top expensive either to warrant special measures.
If a buyer wants to pull this scam...........(if it was even a scam)................ then it sounds like there isn't much a seller can do about it.
I learned something.
If a buyer files a police report claiming that an empty box arrived paypal will refund.
Pretty hard to protect against that.
Re: GET THIS!!!...
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04-08-2014 10:59 AM
Since the Post Office will only insure for up to $500, it would have been a better move to ship by a courier who would insure.
Or to add third party insurance. I believemany posters have expressed satisfaction with shipinsurance who will do one-off insurance.
Which is all hindsight, but someone among the many lurkers may find it useful.
Re: GET THIS!!!...
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04-08-2014 11:18 AM - edited 04-08-2014 11:19 AM
I'm not sure that TPIs will insure jewellery or coins at all, and that's why I didn't take a stab at that.
How do couriers insure coins and jewelry?
In any case, it's not even clear that the insurance will ever be honoured because there's a police report.
Changing the payment method might have made a difference but that's not practical either.
It's interesting that all that's required is that the buyer complain to the police for paypal to refund.
They didn't even wait for the outcome of the investigation from the way it sounds................. or did they?
Re: GET THIS!!!...
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04-08-2014 11:20 AM
Re: GET THIS!!!...
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04-13-2014 12:20 PM
Nowhere did I say I purchased them!? If this is the type of information you perceive without facts YOU are the very part of this problem that scares me for sellers! On further notes I am out over $2000 now. For once a "sale" is complete and you are up that revenue or monies, you pay bills, make purchased based on that income. Then to have the monies ripped out of your account not once but twice leaves you in the minus! As for a different "source" to mail the item...that is fine if you live in a big city...but when you live in a small community with very limited options CP may be the only option. And as one of the posters suggest most "couriers" do not insure jewelry or coins. And I'm sorry I can not be more specific but I KNOW the buyer took the earrings by several pieces of evidence that I can not divulge as the investigation is still underway by both the PO, USPS investigators and the police. Almost a month later and I have nothing...I am in the process of starting ARBUTRATION (which you sellers really need to look up) and launching a small claim. As one poster said "someone has to pay" I'm just hoping it's not me! Just for the record I have always been in "contact" with my sellers or buyers. The "funds" came directly out of my account and not PayPals as you suggest. And of course when it can not be resolved it goes to dispute. But I thought (as portrayed by EBay & Paypal) they would look at all the evidence and be fair and decide an out come?! I have a witness and other proof but that is not sufficient?! All she does is get a police report and that is good enough?! Well I have 2 police reports in, a witness, proof from the buyer, PO reports, IC3 reports and that is STILL not enough! JFYI Anyone can go down to the police station ask to file a police report, sit down fill it out and go up to the counter and get an officer to sign and date it, leave and never see that officer or station again! Easy scam if you ask me especially if PayPal is guiding you the whole time & actually call you and tell you when to go. And PayPal & EBay even tells you what to say to get your claim won!
Re: GET THIS!!!...
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04-13-2014 12:29 PM
You sold the earrings and then got them back, $1000 each way is a wash. The second sale is all that counts as the first evens out to zero.
You only had the one pair of earrings. You can only have one sale.
Purolater operates out of your town. You checked with them, right?
Re: GET THIS!!!...
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04-13-2014 01:23 PM
I agree that you are all over the place with how much things cost and how much money you are out. Plus, PayPal holds your funds for 21 days if you are a new seller so you really shouldn't be out the money. I would rather leave it in there until I know everything is good with the transaction but I don't sell anything really expensive. Maybe they refunded the second person because you already had this happen once with the same earrings.
Re: GET THIS!!!...
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04-13-2014 01:26 PM
Re: GET THIS!!!...
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04-13-2014 02:09 PM
I have found, that how a seller responds to the first communication, from the buyer, after the sale, sets the tone for the rest.
I have had first emails, from buyers, screaming and calling me every name imaginable. I respond with a "Sorry this did not go well, how can I help?", etc.
This de-escalates things very quickly.
I have found that many customers are scared of the system, get worked into a lather, and explode. They do not mean it, just, no experience with the system and anonymous sellers.
Re: GET THIS!!!...
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04-13-2014 07:54 PM - edited 04-13-2014 07:55 PM
sssuper: One thing you've never commented on is just what is in that police report?
Is it simply a statement that the box arrived empty or is there more to it?
Have you seen the report?
You mentioned taking it to small claims court. Where would the case be heard? In your town or the buyer's? When all is said and done that might your trump card.
What is the cost for filing in court?
If it's not too much, and the case would be heard in your town, then you'd likely win simply because it's unlikely that the buyer would show up in court.
HOWEVER: Even if you do win, how on earth would you ever collect? The buyer isn't even in Canada.

