IS THIS NOT FEEBACK EXTORTION?

[seabestent]

Hello, please read the message between me and buyer . Buyer says if he does not get positive feedback buyer WILL leave negative feedback. Why hasn't this extortion expert been banned from ebay? if you read buyers feedback buyer does this on EVERY purchase.

BRAND NEW AND SEALED HOUR OF VICTORY FOR MICROSOFT XBOX 360 Item Id: 220976297657 End time: 11-Jul-13 21:00:42 EDT Buyer:   100.0% Positive Feedback Member since 06-Jul-08 in United States Location: WV, United States Listing Status: This message was sent while the listing was closed.

[pierrelebel]

Extortion?

Different posters may have different opinions on that question.

Personally I do not think so.

The buyer expects sellers to post positive feedback upon receipt of payment.  From the buyer's perspective, if the seller shipped quickly and the goods are satisfactory, receiving positive feedback upon receipt of payment completes a "positive" experience.

The buyer is entitled to that opinion.  In fact many think that way.

Since most sellers do post positive feedback soon after receipt of payment, why not comply?

The policy for a seller of only leaving positive feedback upon receipt of positive feedback is old and no longer effective since most transactions on eBay are "Buy-it-Now", not auction.  It also indicates a lack of confidence in the product/service provided.

[pierrelebel]

You can find the detaiuls of the official eBay feedback extortion policy here:

http://pages.ebay.com/help/policies/feedback-extortion.html

Examples of Feedback extortion

The buyer can't threaten to leave negative Feedback or low detailed seller ratings (DSRs) if the seller won't:

• Accept a return and pay for return shipping.

• Give a full or partial refund for an item.

• Lower the shipping and handling costs.

• Refund payment before the buyer ships the item back to the seller.

• Send an extra item that wasn't part of the original listing. (This doesn't include when a buyer requests a replacement for an item that doesn't match the original item description.)

[seabestent]

is it right that lizzier-ca deleted 3/4 of this message off? there was way more to read then just what i said.

[pierrelebel]

Yes. Monitors do edit posts.

Posting rules do not allow posters to give the name of the buyer or anything that would identify the buyer.

It does not change the meaning of your message.

[pierrelebel]

Actually, the monitor missed something!

[lady.stark]

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@pierrelebel wrote:

From the buyer's perspective, if the seller shipped quickly and the goods are satisfactory, receiving positive feedback upon receipt of payment completes a "positive" experience.

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From my perspective, both as a buyer and a seller, the transaction is really completed when the buyer receive the goods and is satisfied with the product. And as a buyer, I prefer when the seller leaves positive feedback AFTER I left mine, because it means I am a good buyer. Feedbacks left at time of payment are meaningless.

Since most sellers do post positive feedback soon after receipt of payment, why not comply?

If most people with throw themselves into the ocean, would you do the same? The reasoning behind my question is that feedback is voluntary and every person has the right to decide if/when/how she wants to leave feedback.

The policy for a seller of only leaving positive feedback upon receipt of positive feedback is old and no longer effective since most transactions on eBay are "Buy-it-Now", not auction.

Many sellers I'm doing business with leave positive feedback only when I leave one myself, because they use the automatic feedback system.

It also indicates a lack of confidence in the product/service provided.

Well, in my humble opinion, it indicates a lack of confidence, maybe, but not in the product/service provided. It's more a lack of confidence towards the new buyer's knowledge of the feedback system. If a buyer threatens me like that, I would immediately block him/her. It shows that the buyer will eventually screw me or plans to do it.

[dipmicro]

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@lady.stark wrote:

 feedback is voluntary and every person has the right to decide if/when/how she wants to leave feedback.

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buyer from first post (rightfully) decided how he leaves feedback and is nice enough to inform the seller in advance

Ebay has all the data to make suggestions to sellers, like "frequently complains about feedback" or "5 items not received out of last 20" as a quick recommendatrion what area of transaction is important to customer and help avoid needless frustration and escalation.

[surplusdealdude]

I think the OP is making a mountain out of a molehill here.

We;re in business to keep the customer happy - that's how we stay in business.

In this case, the buyer has stated what will keep them happy.  It costs us nothing, so I see no reason to refuse.

dipmicros suggestions are good ones, though - I'd suggest that he forward them to ebay but then ebay would make changes again and we know that's problematic.....

[lady.stark]

surplusdealdude and dipmicro...

You really think the OP deserves a negative because he refused to leave feedback to the buyer first? Wow! Unbelievable!!

Of course, you have thousands of feedbacks, so one negative is nothing for you. But for me and the OP, it could ruin our business for something totally undeserved. Really, I don't know in what kind of world we live in these days if you really think the buyer has the right to do that.... fortunately, with the new seller update, that may change. Hopefully.

[dipmicro]

lady.stark, of course he does not deserve neg. But also most most people don't deserve breast cancer and those who have it are shaking their heads about this petty non-issue.

What is argument against giving this buyer positive feedback ? It's not like OP can leave ay other feedback than positive anyway

Speaking about feedback, you may actually like changes coming this fall: http://pages.ebay.ca/sellerinformation/news/fallupdate2013/overview.html?sspagename=SIC:fallupdate20...

[surplusdealdude]

You really think the OP deserves a negative because he refused to leave feedback to the buyer first? Wow! Unbelievable!!

Didn't say he deserved one.

But there are buyers out there that will do this to sellers.  Ignore them at your peril.

Since this problem is so easily avoidable with this buyer, it's not worth getting his panties in a bunch over.

[cumos55]

The new rules allow for the removal of negative feedback when

and with a quote....when

Negative or neutral Feedback is a result of seller not leaving Feedback for a buyer.

Effectively saying that a buyer cannot demand feedback,  and leave a negative if seller does not leave feedback first!!!!!

[cumos55]

The new rules for feedback

Link to

http://pages.ebay.com/help/policies/feedback-removal.html

[Anonymous]

You said that the seller leave feedback after positive feedback is old and no longer effective?  I disagree.  I prefer to leave feedback after I hear from my buyers or received positive feedback, that shows they have received their items and then that is when the transactions are complete and done and then that is when I leave feedback to my buyers.

Too many of them don't bother to leave feedback for the sellers, I feel that if they don't bother or care, they must have not care about receiving the feedback too, so I don't do that.  I am sure you disagree but you have to think more deeply and have to agree with that.

As for some buyers, especially with the zero or a few feedback demanding for the feedback, they need to be patience to build their numbers of feedback and wait until it is complete like when they received their items not before.  Thanks.

[pierrelebel]

"I disagree. "

That is OK.  It is your right.  Different well meaning people often reach different conclusions on the same subject.  This is one of the advantages of eBay's discussion boards.  Readers see different opinions and reach their own conclusions.

"but you have to think more deeply and have to agree with that. "

???

I am not sure what that means.  Are you suggesting that if I think "more deeply" about it I will agree with your perspective?  Some may see that comment as insulting.

[hautehookup]

I am really starting to think you work for Ebay based on your posts to other sellers. We don't all sell items that can be shipped for a few bucks in an envelope. Have some empathy for the sellers out there who are 1. new , 2. selling heavier items 3. Need some advice beyond your

[pjcdn2005]

We don't all sell items that can be shipped for a few bucks in an envelope.

But you can cut down on your costs if you use paypal shipping so that you receive  a discount on expedited and tracked packet. Right now you are charging $22 to send a pair of earrings or a small bag from BC to Alberta. I paid less than that today for sending a 1 kg bag from Alberta to Ontario.

[nuvistors]

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@Anonymous wrote:

You said that the seller leave feedback after positive feedback is old and no longer effective?  I disagree.  I prefer to leave feedback after I hear from my buyers or received positive feedback, that shows they have received their items and then that is when the transactions are complete and done and then that is when I leave feedback to my buyers.

Too many of them don't bother to leave feedback for the sellers, I feel that if they don't bother or care, they must have not care about receiving the feedback too, so I don't do that.  I am sure you disagree but you have to think more deeply and have to agree with that.

As for some buyers, especially with the zero or a few feedback demanding for the feedback, they need to be patience to build their numbers of feedback and wait until it is complete like when they received their items not before.  Thanks.

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Most successfull sellers leave feedback when they receive cleared payment.

Those that do not  believe they are selling feedback instead of widgets.

[lady.stark]

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nuvistors wrote: 

Those that do not  believe they are selling feedback instead of widgets.

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I don't think that way. I believe a transaction is complete when the buyer receives his goods and he's satisfied with it. Only at that moment, I leave feedback. I can name VERY successfull sellers* that only give feedback when they receive it and some don't even bother to leave one. Feedback is voluntary after all.

*I know I can't name user IDs here, but can I name the companies? I'll try it.... Autograph World, LLC and VIP Fan Auctions are two of them.