Partial refund

[femmefan1946]

I sold multiple items to a single buyer, left feedback, printed out the orders, marked them shipped, and then went to pack them.

One was missing.

I shipped the other two immediately and Messaged the buyer that I would refund the third.

However, I don't see how to make a partial refund.

The paperwork seems to allow me to refund only the entire amount.

What am I missing?

Yes. I know I did it in the wrong order.

Yes. I know I will get an OOS Defect.

I'm just hoping to get away with only a neutral feedback.

[msmaggie060]

Hi femme, I had to do a partial refund and went to my Seller Hub, then to the order details and  there should be a drop down menu on the right with "Send refund" as one of the choices. I believe you have to put in the reason for the refund. Partial refunds are allowed. Hope this works for you.

[recped]

Find the item in the Hub, click the refund option in the dropdown, fill in the reason for the refund, enter the amount of the refund......Done.

[femmefan1946]

I found it on my fourth try.

I think the primary problem was listing on dotCA and trying to refund on dotCOM.

Have I ever mentioned I am a technodolt?

Thanks for the support, guys! It's appreciated.