Question about Calculated Shipping

[chameleon295]

Hi All,

I just had a sale with calculated shipping. The buyer is asking me to double box the item which is fine with me. The problem is that this will change the measurements and weight. Since the buyer has already paid ( I don't want to charge him extra). When buying my ebay shipping label, can I adjust the measurements & weight which will change the price and ebay will just charge me the extra ? Thanks.

[pjcdn2005 · Accepted solution]

Yes you can change the weight etc.  You will be charged the cost of the label.  When the buyers pays for shipping that amount goes to you and then you pay whatever the label costs.

[reallynicestamps]

Could you persuade him to allow you to mail it on Tuesday, October 29th, to take advantage of the Canada Post promotion?

[chameleon295]

So I ended up adjusting my measurements & weight and was able to purchase my shipping label. Since I should have doubled boxed my item in the first place before he even purchased it, I am paying the difference which is $3.23. I'm fine with that. Thank you for assisting me. 🙂

[ilikehockeyjerseys]

You have a few options.

1) Make a generic eBay listing called something like "Double Box Shipping Charge For George". This is the quickest and easiest way to do it. Make the Buy It Now the price they need to give you to cover the extra cost, with free shipping. Take into consideration that you will pay eBay fees on this, so you may want to add 15 percent to whatever you charge. After you print the shipping label, you can add the tracking to both the original order and the shipping charge. 

2) Exchange Paypal info with the buyer. Have them send you the difference via Paypal. eBay is generally fine with buyers and sellers exchanging Paypal info in situations where they need to resolve something related to the transaction, and it's not meant to take the transaction off of eBay. With that said, policies always change, so you may want to check with an eBay CSR.

3) Ask them if they would like you to cancel the order, change the shipping, ask them to rebuy. This is the worst option. It is a hassle for the buyer, and there is no guarantee they rebuy it. 

4) Cover the extra cost yourself. If we are only talking about a few dollars, and this is a high margin item, it might be worth it just to cover the cost yourself. Your time is worth money. Exchanging multiple messages and figuring out how to do this may not be worth $5. YMMV.