Store categories missing

[triber]

I just went to list an item and looked up my store categories on my store page, and about half of them are missing. I look in "manage my store" and they are all there. Anyone else having the same problem?

[triber · Accepted solution]

Sorry, they're back.

[momcqueen]

There is something funny happening with Store Categories at present. I noticed it for the first time about 24 hours ago. One minute, they are present and the next they are not. When I go to my store and click on my the name of my store, half the time the categories are invisible. Click again: invisible. Click again. Back. Click again. Gone. And so it goes. They must be doing something somewhere. 

[treasure.hunter.d]

Anyone heard anything about this yet? I am experiencing the exact same thing except my categories have disappeared and now don't sem to want to come back no matter what i do. I looked on my wifes computer as well and she isn't seeing categories in my store either.

[triber]

Most of mine have gone again also. I should have about 40 categories I am down to about 12.

[ricarmic]

I checked mine and they all seem to be there.

I only have 24 categories.

They have been stable for a long time, likely almost 10 years.

So that may be why (so far) mine don't seem to be affected....

[ricarmic]

Addendum, I also have a very "plane jane" kinda store too...... compared to the other posters....

[pierrelebel]

"I should have about 40 categories I am down to about 12."

When I add up the total of listings in each category (shown within brackets) is works out to the total of listings in your store (754).  So nothing appears to be missing.

Is it possible the store categories that are not shown do not currently have any listing?

[gillian1023]

Over half of my store categories are missing as well, and have been for 2 days. Yet another annoying 'glitch' from eBay. Bah Humbug!!

[triber]

No Pierre, they are back now, but keep disappearing. One of my biggest categories is Adult Knitting, and that is one of the ones that keeps going missing. I have tried doing some renovation on the categories, slightly changing names etc., then they seem to come back for a while, only to disappear again later.

[pocomocomputing]

This problem has been posted in the eBay.com forums and was brought up in the eBay.com USA forums weekly session. The stores team is aware of it.

The last post on the weekly session has an update on the stores issue from ebay's griff. The problem has apparently been solved.

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Community-June-3-...

9:43 pm PT Thursday

UPDATE ON MISSING STORE CATEGORIES

The issue was escalated yesterday to top priority shortly after it was reported during the chat. The issue was resolved this morning (June 4th) and Store categories are now back on Stores main pages. Thanks for the reports and especially for your patience.
 
Griff

If you are still having problems, contact griff@ebay.com through email, not ebay messages or forum messages.

[momcqueen]

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@pocomocomputing wrote:

This problem has been posted in the eBay.com forums and was brought up in the eBay.com USA forums weekly session. The stores team is aware of it.

The last post on the weekly session has an update on the stores issue from ebay's griff. The problem has apparently been solved.

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Community-June-3-...

9:43 pm PT Thursday

UPDATE ON MISSING STORE CATEGORIES

The issue was escalated yesterday to top priority shortly after it was reported during the chat. The issue was resolved this morning (June 4th) and Store categories are now back on Stores main pages. Thanks for the reports and especially for your patience.
 
Griff

If you are still having problems, contact griff@ebay.com through email, not ebay messages or forum messages.

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Thank you for posting this link and information. Mine are all back but others may not be as fortunate and it is a huge relief to have direction to turn to address it.