Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- The eBay Canada Community
- Answer Centre
- Selling on eBay
- Buyer won item, we mutually agree to cancel. What ...
Options
- Subscribe to RSS Feed
- Mark Question as New
- Mark Question as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Buyer won item, we mutually agree to cancel. What is the easiest way to do this?
Options
- Subscribe to RSS Feed
- Mark Question as New
- Mark Question as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 03-01-2014 05:29 PM
Buyer & I have agree to cancel won item. He is from a country I do not ship to, but bid anyway then asked if I would ship. Turns out, shipping is too expensive. What is the easiest way to cancel without any negativity towards the buyer? Thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Report Inappropriate Content
03-01-2014
08:15 PM
If both seller and buyer have agree to cancel the order, you need to issue a full refund to the buyer first and then you go to the seller manager and then to 'order - awaiting payment -', you'll see the order in this section when refund is fully proceeded. You can then click at right on the order menu and choose cancel transaction/unpaid item case.
After you choose,'we both agreed to cancel the transaction' and choose a reason of why buyer or you have decided to cancel it. Most comon reason is that buyer changed is mind or buyer was unable to complete payment.
You then click submit and buyer will receive a notice from eBay and he will then approve or decline the transaction cancellation resquest.
Regards,
0
Helpful
Ask a Question
