order confirmation and contacting the buyer

[pokemoncookie]

Hi everyone,

After being an ebay buyer for a few years, I want to sell some things. I have two quick questions.

(1) Once a buyer has placed an order with you, how do you send them an order confirmation?

(2) How do you send the buyer a short message that you will give them an update when shipping the item?

Thank you for your help and time.

[mrdutch1001 · Accepted solution]

Although EBay will automatically take care of some of that for you, you can contact the buyer through eBay messaging system. All communications with a buyer should be processed through eBay messaging so that there is always an eBay record of all communications between you and buyer.

[pokemoncookie · Accepted solution]

Thank you for your help.