has anyone experienced ebay is ignoring emails?

[yo_520418]

I emailed eBay to follow up with my case last week but they never replied.

I sent another email yesterday but still no email yet they are replying to my another account linked to a different email.

Has anyone experienced this or does anyone know how to escalate it? it's very annoying

[chltt119]

I've experienced ebay doing the impossible to avoid receiving messages from users.

But the messages I somehow managed to file through did get answered. Mind you, the very selective answers they gave me never helped solve any of my issues.

[reallynicestamps]

Are you looking to get a refund on a purchase that was not received or a product that was not as described?

Is there a reason you are going to Customer Service instead of opening a Dispute in the Resolution Centre?

Youhave only 30 days from (the last estimated date for) delivery to open a Not Received or Not As Described dispute.

If you missed that deadline, eBay will not help you, but you have 180 days from payment for a Claim with Paypal.

[lotzofuniquegoodies]

@chltt119 

When eBay messaging vs calling was first turned on, responses were relatively quick. Not alway completely answering a question but that's something eBay always has been excellent at. As of late for getting a response, mostly crickets after submitting a question.

-Lotz