Buyer has asked to cancel order as he bid on it by mistake.Do i still have to pay selling fee

[29chestnut]

Buyer has asked to cancel order as he bid on item by mistake

Do I still have to pay selling fee?

[karl*katz]

Send a mutual cancelation request.

http://pages.ebay.ca/help/sell/cancel-transaction-process.html

If the buyer agrees to it you will get your final value fees back.

Message them first explaining the system.

[karl*katz]

If it sounds like the buyer will be difficult open an “Unpaid Item Dispute” instead.

You only get to do one or the other you can’t do both.

http://pages.ebay.ca/help/sell/unpaid-items.html

A comparison of the “Mutual Cancelation Process “ vs  “The Unpaid Item Dispute” can be found here.

But don’t use the links on that page they go to the US site not the Canadian site.

http://pirsquare.freehostingcloud.com/upi_or_cancel.html

[ok_so_im_50]

File an unpaid item dispute instead of cancelling the transaction and add the person to your blocked bidders list.

If it were an active bid and they bid by mistakes, then it would advisable to cancel but once the auction has ended, it is better to file an unpaid item dispute in order to make sure you get your final value fee.