Disgust with Canadian PowerSelling Program...

[souranial]

Personally, I am fed up with eBay's disregard to Canadian Powersellers or sellers of any sort. I understand that U.S. PS's get free logo merchandise (such as mugs, clocks, Mouse pads, etc.) for FREE while we get nothing. I think eBay should really reconsider.
Why should we not have the same rights or privileges as the U.S. PS's?!?!?
Essentially, I would rather be switched to being a regular/U.S. powerseller. Their support is better, and their whole PS program is MUCH better than the Canadian one.
I am not trying to bad-talk eBay but I think this is beyond unfair.

Any comments? I have talked privately with other Canadian Powersellers and notice that I am not the only one who thinks this way.

Best Wishes,
Daniel

[retrorescue]

I think that complaining about the PS program seems like complaining about a trophy.

RAY

[brownboxit]

Ray, while I don't nec. agree with all the discussions above, I can't say i feel the same way as you.

PS is not about a trophy for me or wining prizes, but a level up with ebay to recognize that my time with them is business oriented, and to provide me with the support & tools I need - a level of support that should be a cut above the the regular one due to whatever volume or needs someone selling a certain amount of items would require. As such, I think some of these posters have a legitimate gripe.

As an adult seller I can tell you that in my own experience Safeharbour is quick to pull auctions, quick to okay nonesense complaints, but slow to fix legitimate problems, slow to react to non legit underhanded tactics by sellers, and just as bad when it comes to dealing with fraud. PS support is supposed to, and should cut through this with some efficiency, as that is their task.

[deltone]

I have to agree with the fraud thing. I had some buyer file a fraud complaint against me a while back. I've posted about it before on here. Anyhow, it was nothing more than a schoolyard fight of he said, she said. Nothing was accomplished. I have over 1400 positives, and this neanderthal has MUCH less........we're talking next to none) and I was subjected to his false accusations and claims. I'm not the least bit worried, seeing that I didn't do anything wrong (he claims he sent me a money order which I NEVER received but he won't listen to reason). What bugs the h*ll out of me is that eBay refuses to listen to me, and gives this guy a forum for his stupidity, and then yesterday eBay finalized the whole thing and said this in their email to me:

Hello,

We regret to inform you that the following complaint has been filed and that the buyer has received information on the appropriate agencies to contact and to file charges.

Then they say:

If these agencies determine that you have committed fraud, eBay will terminate your membership privileges.

Regards,
Fraud Reporting Form

Now, this p*sses me off as personally, I find it insulting. I'm not worried that it will come to that (my losing my membership as I didn't do anything wrong) but why let this loose cannon believe that he's won.

eBay doesn't even read the stupid report. Anyone can just go around and will nilly file a report against anyone, and there is no recourse against that person. It's pathetic really.

[moira@ebay.com]

Regarding the support issues for PowerSellers. I have checked with my collegues in Customer Support and they believe they have fixed a problem that was not getting the Canadian PowerSellers' emails to the proper reps in a timely manner. You should see a dramatic improvement now. If you continue to have problems please post here.

Thank you,
Moira

[treasure-pot]

Thanks Moira! It's great to know that someone at eBay is listening to our concerns one in awhile.

Case in point of how bad it was getting - I made contact through Powerseller support regarding a feedback issue on Nov 10th, got the standard automated response re further contact in 24-36 hours on Nov 11th and received an email today (Nov 17th) from a warm body thanking me for drawing this issue to their attention and that "We are currently investigating the cause of this error and hope to have a resolution for you shortly".

Of course this is the third time I have emailed on the same issue and asked for a resolution dating back to the beginning of November. I get the same pat answers each time with absolutely no follow to ensure that the matter has been corretced.

It would be real nice if PS support could pick up the response time to even 72 hours from the current 360 hours. I do have a limited amount of patience with that sort of effort. PS support needs to stop puffing out its chest and sink in a little effort or get more people on board to handle the work load.

Can you understand the frustration of PS'ers when this sort of thing happens?

Bill

[moira@ebay.com]

Of course I can understand the frustration. It would drive me bananas! In my haste I forgot to post an apology. I am sincerely sorry that this has been happening. Please let me know any problems you are having with support as a PowerSeller and I will work to get it corrected.

kind regards,
Moira

[treasure-pot]

Ok Moira... you're back on my Xmas card list. :<)

Bill

[treasure-pot]

Bump!

Moira, the problem was originally reported to Powerseller support 11/04 and twice more following that date.

Despite flowery emails that the matter was being addressed, nothing has yet happened.

So how many email does it take for a powerseller to get something relatively simple addressed by powerseller support?

Bill

[moira@ebay.com]

Hi Bill,

How do you access customer support? From the link on the PowerSeller portal or somewhere else?

Thank you for your help.
Moira

[treasure-pot]

Yes, from the PS portal. There is a "Dedicated 24/7 eSupport" link that I have been using but it apparently doesn't work all that well.

After the initial report through that link I have been responding to the acknowledgement emails with the case number. I have retained all email correspondance.

Thanks Moira... can you stir the pot or kick their chair to wake them up?

Bill

[lina-mallows]

AMEN !