09-15-2015 05:22 PM
Hi Folks,
I've purchased an item and it was paid by Paypal (I have a email stating it's paid)
I have now received an email from Ebay stating I haven't paid for my item and to contact the seller about making payment......
sounds bogus and not something regular,especially when I know I did pay.
Never had this issue with Ebay and Paypal payment before.I don't trust this email,even though it appears legitimate.
Haven't done anything in contacting the seller and would like some explanation to what this is all about.
Thanks,
09-15-2015 06:40 PM
Send it to spoof@ ebay.com.
They will tell you if it is fake.
If the seller has opened an Unpaid Item Dispute, it will be on your eBay Messages page.
You can look on your purchases page and see the items you have bought and their payment status.
You can also check your PP account and see the payment.
It is just barely possible that you sent the payment to a dead account. Unlikely.
It is also barely possible that the seller sent you an invoice that crossed your payment in the mail.
And obviously, don't send any money until you are sure of the problem.
If your paid item does not arrive in 20 days from payment (15 fromEurope, 30 from Asia), go to the bottom of this page and open an Item Not Received Dispute.
You have 60 days to leave feedback. Get this cleared up before you do.
09-23-2015 10:29 AM