Hello all,
I need your sage help and advice yet again.
We attempted to pay for gas tonight using our Paypal debit card. It was declined. So we used an alternate form of payment-cash (go figure) When we returned home, we read an e-mail from paypal to tell us that a dispute had been filed. We then checked our account to discover that sure enough, a decent size chunk of money had been withdrawn to cover the disputed amount. My question(s) is/are- What's the best way to proceed? The case will be a little complicated because it has to do with a shipping problem.
Does Paypal freeze the account or just the disputed amount?
Do they still accept payments while the dispute is adjudicated?
How can we talk to a human to try to figure this out?
The purchaser in this situation is a fair minded person. I have no complaints there. I am however worried about the process.
Thanks
Brad