How will Ebay be compensating Sellers for this fiasco....

[thecoinhunterca]

I see sellers spending hundreds of hours trying to deal with this. I have never seen a vendor with such little regard for it's customer base. How Ebay will be compensating sellers for the countless of hours work required to convert listings? Ebay made an "executive" decision... A stupid one, but a decision nevertheless. At least it could have created a well thought out tool that was seamless to the customer base not a hack job that requires hours of manual intervention and susceptible to user error.  With the endless supply of IT resources available to it, it's inexcusable for this fiasco to have occurred. Many of us have small businesses that also include Ebay as part of the sales channel quiver. This whole thing is nothing short of ridiculous. And on so many levels at that!!! Bad decision with even a worse execution. And now Ebay sits silent over this with zero support available to it's PAYING customers.

[jersey..authentix]

Honestly I don't know why this surprises you. Ebay.ca for the past few years have slowly been distancing themselves from their seller base. Its even hard to get answers from Ebay.ca anymore. All call centers are outside Canada.

Sounds to me that Ebay.ca have been shrinking as far as a foot print in Canada. I think there down to a small office space somewhere in the Toronto Area.

This whole currency issue is designed to some way benefit Ebay. Has nothing to do with sellers. Im like you I am having a bugger of a time switching my listing to .com. Im almost thinking to just do it manually. Take me for ever but at least it will be done the way I want it.

Seriously I think Ebay.ca is a sinking ship. Go now before the ship sinks.

[pierrelebel]

You should ask that question to eBay staff at the weekly board hour - going on at this time.

[thecoinhunterca]

Pierre....You know those meetings are as useful as T on a bull...

[pierrelebel]

The thing is your post will NOT be read by an eBay staffer on this board.

If you want an answer to your question, the place to go is the weekly board.  And yes I know the odds of getting a reply are minimal.

If you do not try... you will never know.

[rosscd57]

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@thecoinhunterca wrote:

I see sellers spending hundreds of hours trying to deal with this. I have never seen a vendor with such little regard for it's customer base. How Ebay will be compensating sellers for the countless of hours work required to convert listings? Ebay made an "executive" decision... A stupid one, but a decision nevertheless. At least it could have created a well thought out tool that was seamless to the customer base not a hack job that requires hours of manual intervention and susceptible to user error.  With the endless supply of IT resources available to it, it's inexcusable for this fiasco to have occurred. Many of us have small businesses that also include Ebay as part of the sales channel quiver. This whole thing is nothing short of ridiculous. And on so many levels at that!!! Bad decision with even a worse execution. And now Ebay sits silent over this with zero support available to it's PAYING customer

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"and now Ebay sits silent over this with zero support available to it's PAYING customer"

"PAYING customer" - your words. 

_____________________________________________________________________________________

A large part of the problem is that eBay is still under the impression that the "PAYING customer"  is the buyer and not those who are actually paying them  - the SELLERS.

So buyers get most of the attention and all of the breaks.  The sellers - not so much. (or at all)

.

[jersey..authentix]

"A large part of the problem is that eBay is still under the impression that the "PAYING customer"  is the buyer and not those who are actually paying them  - the SELLERS."

Another large part of the problem is Ebay just sits on their derriere and thinks Ebay will run itself. Meanwhile Sellers suffer and glitches are a plenty. Gears need to be oiled sometimes.

[cooltoycars]

I still think removing the negative feedback option was the worst ebay decision to date!

[thecoinhunterca]

For those of you who do not follow the weekly chat sessions, here is the response from Ebay re; the "tool".

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thecoinhunterca wrote:

Here is a copy of a post from one of the other threads.

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I see sellers spending hundreds of hours trying to deal with this. I have never seen a vendor with such little regard for it's customer base. How will Ebay be compensating sellers for the countless of hours work required to convert listings? I understand Ebay made an "executive" decision... A stupid one in the opinion of many, but a decision nevertheless. But in doing so, at least it could have created a well thought out tool that was seamless to the selling customer base not a hack job that requires hours of manual intervention and is susceptible to user error.  With the endless supply of money and IT resources available to it, it's inexcusable for this fiasco to have occurred. Many of us have small businesses that also include Ebay as part of the sales channel quiver. This whole thing is nothing short of ridiculous. And on so many levels at that!!! A bad decision with even a worse execution that has consequences for sellers that Ebay choses to completely disregard.  And now Ebay sits silent over this with zero support available to it's PAYING customers.

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Hello thecoinhunterca,

We fully understand the burden that our decision has put on the affected sellers. It was carefully considered actually.

We also recognize that the migration tool launch has been a little bumpy, to say the least. However there is a new release for the tool just around the corner, which will address the largest pain points as well as many of the issues reported until now. Amongst others things, the new version will include:

• A button to refresh the list of items pulled by the tool
• The possibility to re-process items that were already migrated
• New view options that allow you to differentiate between sold and unsold items
• Enhancements that will improve load and processing times, enhanced status messaging
• Bug fixes to address issues such as duplicated listings pulled into the tool

We will announce that these enhancements are live very shortly.

[rosscd57]

We fully understand the burden that our decision has put on the affected sellers. It was carefully considered actually.

We also recognize that the migration tool launch has been a little bumpy, to say the least. However there is a new release for the tool just around the corner, which will address the largest pain points as well as many of the issues reported until now. Amongst others things, the new version will include:

• A button to refresh the list of items pulled by the tool
• The possibility to re-process items that were already migrated
• New view options that allow you to differentiate between sold and unsold items
• Enhancements that will improve load and processing times, enhanced status messaging
• Bug fixes to address issues such as duplicated listings pulled into the tool

We will announce that these enhancements are live very shortly.

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So their answer is just pretty much a crock.

Nothing even close to an apology for the thousands of hours spent by sellers.

But the tool will be enhanced - very shortly - uh ah ok.

And after all they did state: "We fully understand the burden that our decision has put on the affected sellers. It was carefully considered actually."

And that makes me feel so much better.

 think I am just going to let my listings fade away at the end of June.

[femmefan1946]

I've been relisting manually concentrating on books, but I'm willing to give the revised tool a try for my dress patterns.

I have a feeling that they will not migrate either since eBay demands a UPC for patterns and there isn't one (They do have a MPN of sorts).

At least I only have 200 of those and some are already on dotCOM. About two hours of really boring work.

[pjcdn2005]

As long as you check off does not apply I doubt that a lack of upc's will. Cause a problem.

you mentioned in another thread that you didn't have your pictures saved and that you would have to rescan them.  It might be easier to copy the ones you have on ebay now to aisle on your computer ane then upload them to the new listing from there.

[femmefan1946]

I tried that and apparently whatever I did made for pictures that are too small.

Sigh.

[pjcdn2005]

I just saved the picture from one of your listings (Indian, Hoodoos) and it saved as 1600 x 1000 which is big enough.You're clicking on the picture to enlarge it and then saving it?

[pocomocomputing]

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@femmefan1946 wrote:

I tried that and apparently whatever I did made for pictures that are too small.

Sigh.

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As PJ mentioned, you can click on a listings photo and enlarge and then right click to save a listings photos one at a time. However, the eBay photo gallery will only have the enlarge function work for photos over 800 pixels and you can save the largest photos to your computer. Under 800 pixels, the listing will show 500 pixels maximum and no enlarge option so you can only save at 500 pixels and for those old listings with less than 500 pixels, it will show the original size of less than 500 that you can save but cannot use the smaller size in a relist on eBay.com.

I am probably confusing you. The best way to explain what is happening is to use shipscripts free listing photo size scanning tool here on your eBay femmefan1946.

http://www.isdntek.com/ebaytools/ListingPhotoSizes.htm

use femmefan1946 and ebay site Canada

This tool looks at your active listings and gives you the sizes of the photos in the each listing and breaks your photos down into groups.

When you run it, it will just scan the first 200 listings and the totals at the bottom of the page are for the first page only. Run Autoscan option to get all your listings scanned.

When I ran auto scan, the orange total was 34, the yellow total was 71, the good was 714 and the unavailable was 3.

The orange group are old GTC listings that have photos less than 500 pixels and are allowed on eBay because they were made before the minimum 500 pixel rule came into effect. Now this tool has the ability to enlarge the less than 500 pixel images up to 500 (actually 502) pixels and you can save that new larger size instead of the too small size.

The yellow group are the ones that are larger than 500 but less than 800 which will only show 500 in eBay even though they are larger than 500. However this tool will allow you to save the larger photo.

Just right click on the photo (right side of line with listings) in the tool you want to save to save it. However the tool saves it all as $_57.jpg which is not helpful as it will overwrite it each time. So you will have to change the saved name before you save it. I would copy the listing title from the scanning tool before clicking on the photo, then click on the photo and paste the title as the photo name. If more than one photo, add 1, 2, 3 at the end of each photo name.

femmefan1946, I understand you are only moving some listings to eBay.com (Lettermail/Light Packet size of items) so you need to only do the above for some listings. 

For the orange listings that are GTC with too small photos, you might want to consider fixing the size on all orange too small listings now, not just the one you want to move so they are not a problem.  Read the how to enlarge instructions at the bottom and how to revise the listing to have the new image size. The revise will only revise on the site you listed on and not migrate to eBay.com from eBay.ca.

I hope that you can figure this tool out. The photo tool could help you with the photos when you move to eBay.com for some listings.