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11-10-2013 10:54 AM
I am a fairly new Seller and have never experienced this problem. I thought that when item was listed as "ships to US" that it would not be possible for a buyer from another country to buy it. I also mentioned this in the listing "free shipping to Lower 48 States ONLY". I have emailed the Buyer but they won't respond. Can I relist this item?
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Hi dianne7301, Unless you've set up your Buyer Requirem...
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11-11-2013 09:52 AM
@dianne7301 wrote:
I am a fairly new Seller and have never experienced this problem. I thought that when item was listed as "ships to US" that it would not be possible for a buyer from another country to buy it. I also mentioned this in the listing "free shipping to Lower 48 States ONLY". I have emailed the Buyer but they won't respond. Can I relist this item?
Hi dianne7301,
Unless you've set up your Buyer Requirements to officially exclude specific countries, Buyers can ignore information on your listings and still buy your items. Here's more details on Buyer Requirements: http://pages.ebay.ca/help/sell/buyer-requirements.html#specifying
Granted that your listing does state the shipping is available to US only, you should be able to cancel this transaction: http://pages.ebay.ca/help/sell/cancel-transaction-process.html#cancel
Hope this helps & good luck!
Thanks,
Hi dianne7301, Unless you've set up your Buyer Requirem...
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11-11-2013 09:52 AM
@dianne7301 wrote:
I am a fairly new Seller and have never experienced this problem. I thought that when item was listed as "ships to US" that it would not be possible for a buyer from another country to buy it. I also mentioned this in the listing "free shipping to Lower 48 States ONLY". I have emailed the Buyer but they won't respond. Can I relist this item?
Hi dianne7301,
Unless you've set up your Buyer Requirements to officially exclude specific countries, Buyers can ignore information on your listings and still buy your items. Here's more details on Buyer Requirements: http://pages.ebay.ca/help/sell/buyer-requirements.html#specifying
Granted that your listing does state the shipping is available to US only, you should be able to cancel this transaction: http://pages.ebay.ca/help/sell/cancel-transaction-process.html#cancel
Hope this helps & good luck!
Thanks,
