I shipped an item and it arrived damaged

[smjaala]

So i shipped an item and it arrived damaged.  I have no problem refunding the buyer, I'm just wondering if the shipper will need the item in order to re-imburse me because I did insure it.  I filed a claim with the shipper.

If the item is required back - who pays for the shipping back to me?  Me or the Buyer?

Thanks

[heidilynn0_3]

Hi ..ask your buyer to retain as received in case Canada Post requires proof of damage.(unlikely) I believe that proof is not required for destinations outside Canada.

If it was required back and was my item , i would refund and pay return.

[scifan57]

The normal procedure is to refund your buyer right away,then wait for the insurance claim to be settled to receive your refund from the shipper.