Unfortunately eBay doesn't have eMail support for members in Canada anymore only telephone support.
You may find your answer in the A to Z help files.
http://pages.ebay.ca/help/index/A.html
Or you could post your question on this board.
Alternatively there is a staff member available to answer questions and render assistance most Wednesdays from 1pm until 2pm Toronto time on this board over here
http://community.ebay.ca/t5/Weekly-Board-Hour-Session/bd-p/23000000073