My First Return - I have never heard of this reason....

[kays_place]

A buyer asked to return a purse as it doesn't fit her shoulder!!!   You gotta love the originality.

[mr.elmwood]

I know! What the hey, eh!

My shoulders slope funny.

[zee-chan-jpn-books]

That's so funny! I can't tell if that woman is simply too thick-skinned or outta her mind.

[pjcdn2005]

She probably means that the strap isn't long enough so that she can carry it on her shoulder. Some bags that look like shoulder bags and have a 6" or 8" drop are too short unless the person is on the smaller side. That's why I always specify the strap drop or the range of the drop in the item specifics.

[vintagenorth]

It could well be the width of the strap too. I'm a petite size and I can't keep a wide strap on my shoulder. I always choose a purse with narrow straps. 

It's a good idea to specify the width and length of the strap or show a photo of the strap.

She could have asked before buying though.