PayPal Feedback and Suggestion Thread

[amanda@paypal.com]

Hi All,

Please leave any suggestions and feedback you have regarding PayPal here.

Please note:

• Customer Service inquiries will not be answered on this thread because the thread is for feedback and suggestions only.



• Each post will not be responded to because there is not sufficient time to respond to do so. However, comments and suggestions placed on the thread will be read. All suggestions will be given consideration.



• Off topic posts will be deleted.



• Customer service inquiries that can be addressed in this forum will be moved to create a new thread.

The main purpose here is to get an idea of what buyers and sellers would like to see PayPal develop and how PayPal can improve to make things easier.

Best Regards,
Amanda

[tarbaby4ever]

Hello,

Why is it that according to my banks online account statement,as well as the printed snail mail version I recieve,both tell me that since I started using my Paypal account which has been fully funded through my Scotia
account,I have not had more then 768.98 go through it.
But just now I tryed to pay for a auction that was 5.25
USD,my Paypal account (Not Verified) now informs me
that I have reached the 1000 USD limit !?!?!?!?!?!!!!

Heck,even my own Paypal account history tells me I have not payed for or sent more then a grand total of 768$
USD in the last 5 months !!!! I have added all the transfers,payments and auction winnings I have used Paypal
for,but I am now getting messages telling me I cant use the account anymore until I input a credit card!!!!!!!
I have heard it written a million times on the forums here, "Once you go over a grand US,you HAVE to hand over your CC info" NO PROBLEM I say.... except I have NOT reached a 1000 dollars US YET !!!! Cant Paypal add ??!!!!! wtf...

Anyone know about this ? Has it now been lowered to 750 or something ?! this IS crazy!

-Mark-

[gravity-girl]

Suggestion to Paypal:

Change,Improve the buyer/seller protection policies.


Buyer claims: a limitation per calendar year is not a good choice. There are sellers who never send items and keeps your money. For the buyer, the only way to gain back the money after trying to communicate with buyer, is to do a claim at paypal. As a buyer, the few times I did it, won every case. But the amount of fraudulent sellers were more then expected (almost all 'powersellers' who deliver then suddenly stops, get unregistered and there they vanish - or worse...got registered again at ebay under the same name and does the tricks over and over..unbeleivable. So as I knew from now on, after 'x' claim, I would not be protected, it makes me buy so much less things with paypal (just so you know). Should be an individual investigation, when it's obvuious that seller has frauded more then 50% of recent sales looking at feedback, why should we loose our claim chance (loose 1 claim of that calendar year). If we file a claim (within 45 days) and let's say item shows up, again, the claim should be voided (we would loose again 1 claim per calendar year). Please change these rules.


Seller Porotection: What concerns me more is the seller protection. Boy...buyers frauding is becoming a serious plague. Your 3 rules (so firm - no exception) is insulting.If paypal cannot provide confirmed address for all the countries it takes as a member, right there, you are not protecting us at all. tracking numbers, cost more and asking more on shipping costs, we loose many buyers.

And how can paypal let a member registrating at paypal with his username... obviously, this will not match the credit card name (duh..) . Just to get a chargeback later on. But hey! Paypal is not responsible for chargeback claims and we sellers loose everytime.

Paypal is there on cashing money, favouring the buyers more versus the sellers.

I am becoming very cautious about using paypal. Can't wait for competition unless paypal makes major changes to have fair rules about protecting both buyers and sellers. All that changes were the amount of coverage getting bigger for the buyers...no changes at all for the seller protection which we desperately need right away.

[timcanada999]

I would suggest paypal and ebay fix the linking problems between them so my customers can pay me correctly instead of having to pay manually. This problem has been going on for at least 2 months and its getting real old.

Just try explaining to a buyer that Its not my fault they get an error and that they will have to pay manually. A lot of them think you are trying to scam them.

And ya ya ya, I know they are obligated to pay but some refuse to pay manually for whatever reason. And ya ya ya I know I can file for non payment... bla blaaaaa blaaaaaaa

The point is... dont you people have software coders who can find and fix this problem? If not, hire someone who can...

[dneknw]

here's a suggestion amanda, or actually make it a question:

why does Paypal's currency exchange have to be so horrible and a definite pet peeve for sellers ?

here's an example, i sold an item on Ebay and with shipping included, the buyer paid me $302.99 USD. Ebay's automatic conversion shows it to be around $340 CAD (and XE.com conversion came to around $341 CAD which is fair enough).

so now i recieve payment in my paypal account. FIRST, Paypal keeps $9.09 USD in fees. so now i am left with $293.90 USD
i withdraw it to my CAD bank account and guess how much i get $319.04 CAD !!!(i checked at XE.com and the exchange rate for $293.90 USD gave me $330.21 CAD !!!)
So here paypal first takes its fees and then uses their own "SPECIAL EXCHANGE RATE" to stifle more money out of me. from an estimated $340 CAD all i got was $319 CAD !! thats $21 bucks gone !!! for most sellers including myself thats the margin of profit on a lot of items.

now call PAYPAL, and ask whats up with such a bad exchange rate and the front line reps tell me "THIS IS THE MOST UPTO DATE CURRENT EXCHANGE RATE from the money market !!"
I tell the rep are you kidding me, go check XE.com or x-rates.com and they all show the same exchange rates within the difference of a few cents.
so i ask the rep to visit xe.com for herself and check out the conversion for $293.90 USD and she was stumped when she saw conversion to $330 CAD but paypal only gave me $321 CAD. she was speechless.

so i am transferred to a senior rep. guess what, senior reps are master of the art of *ull*hitting. And they will pretend they dont understand what our point is !!??

So is Bill or Bryan, or whoever is the head of Paypal even noticing the plight of sellers..?!?!

[v_bonds005]

Hey everyone be careful when you sell an Item...
I sold a Dell laptop the high bidder was "James Venn" venn2b2@yahoo.com I was sent an email (FAKE)Telling me that paypal had received a deposit in the amount that he owed and that he was a verified buyer. Only after shipping and emailing them a tracking shipping confirmation the money would then be released... I WASN'T BORN YESTERDAY.....THE EMAIL DID LOOK LIKE THAT OF PAYPAL BUT IT DIDN'T MAKE SENSE WHY IT WOULD ONLY BE RELEASED AFTER THE SHIPPING# OBVIOUSLY IT WAS SO THAT YOU SEND IT AND GET SHAFTED... WELL HE WHO CAN PULL A FAST ONE OVER ME HASN'T EVEN BEEN CONCEIVED YET!!!!
BE VERY VERY CAREFUL NEVER SHIP ANYTHING UNLESS YOU SIGN IN TO PAYPAL AND SEE YOUR MONEY CLEARED....Anything that you have to ship to Nigeria be suspicious and do a few phone calls, don't be affraid to call paypal they will tell you if it is fraud... I don't mean to put down ligit buyer or sellers from Nigeria but it doesn't hurt to double check...
Safe buying and selling...MY 2 CENTS WORTH!
FORZA ITALIA !!!!!!!!!!!!
1934 1938 1982 2006
]:)]:)

[llew5]

I agree with joybell3. The "secret" lifetime spending limit has got to go. I was left in the same situation trying to pay for a purchase that would not go through because I had reached my spending limit without any knowlede of doing so. I can not resume my use of Paypal until I provide a bank account number for security purposes (read-for automatic withdrawls) and I have no intention of doing that. I will only purchase from sellers who do not require Paypal.

[turkeyshoes]

No bank info, GOODBYE PayPal

[intravino]

It owuld be nice if Paypal Canada would offer Paypal PRO

[marlin5767]

I am new to the ebay/paypal system (5 months)and thought it was reasonable and secure. I can now say with confidence that a seller has NO protection, satisfaction or communication from paypal or ebay. As soon as my current transactions are completed I will no longer use paypal under any circumstances. I as well as others have been victimized by someone using a stolen credit card and i suffered a charge back. I have sent numerous e mails (all of which have gone unanswered) trying to co-ordinate the involvement of law enforcement agencies ( a crime has been commited). The individual who used the stolen card is easily traceable and has obviously completed ransactions succesfully on ebay. In discussions with others who have been victimized I have learned the following.
1. PAYPAL does not respond or communicate.
2. PAYPAL protects the purchaser in all instances I have researched. Examples I have been made aware of include transactions that required signature on delivery where the purchaser claimed non-recipt even though a signature was received. A purchaser claimed the goods were not as advertised (shoes size 8.5 stated in listing)a filed a claim because they did not fit!
Based on my experience I have never dealt with a company that has such a lack of regard for it's customers and offers such an unacceptable level of customer service.
I think paypl should recognize it's the willingness of sellers to accept paypal that create it's customer base and you are losing customers each month due to a number of factors such as high fee's, lack of seller protection, lack of communication, and lack of co-ordination with ebal in resolving disputes. It is very interesting that the individual that defrauded me still has an active ebay account (it is not frozen). While some will say "thats an ebay issue," the lack of co-ordinated effort between the two corporate divisions is alarming and in my opinion shows a total disregard for the safety and securiy of your customer base. The number one deterent to on line commerce is fraud and it is everyone's responsibility to report, investigate and litigate all occurences. It is only through this type of vigilance e commerce will thrive and prosper.
Marlin

[marlin5767]

Follow up to my previous post.PAYPAl makes it neccessary for a seller accepting paypal to accept credit card payment. When disputes arise the seller is not even able to find out which credit card company was used. In any selling situation the seller is entitled to know the form of payment they are accepting. The only variant on this is PAYPAL. It is an ideal situation to encourage fraudulant activity. For those that have not had the experience of being defrauded rest assured as a seller you simply have no recourse. PAYPAL makes sure they get paid and beyond that nothing. If you want information you basically have to hire a lawyer. Not worth it for $100.00.

[crazycoins]

Paypal is an expensive service that is great for the buyer but is lousy for the seller.I have used paypal for years and am now looking at other services due to chargebacks.There are a lot of paypal buyers that know how to play the system so as a seller you best be careful and make sure you only accept direct payment and send with tracking numbers or you will end up paying.I guarantee it

[jamco26]

I see PayPal is now using the European dating system. Just look up in the right corner of any post. I'm sick of European this and European that. Who is the nitwit that changed it???

[sherrylynn859]

I am not happy with paypal at all I recently bought a laptop on ebay was sitting at computer when I won I paid within minutes of the auction closing but when i got the laptop there was missing items a/c adapter and cord and even though i had paid over 60.00 us for shipping and handling there was another charge at the door for 86.00 us i emailed seller but when second package arrived it only contained the cord still no a/c adapter so i email seller no response for days so I filed with paypal oh yeah they advertise buyer protection but it is a scam there solution that I send back laptop at my exspense then i would get back my action amount and I would only be out for my shipping and the 86.00 at the door fee plus what it had cost me to buy an a/c adapter 170.00 plus what it had cost me to get laptop running 120.00 and what did the seller get my money then he gives me negative feed back even though I had paid him within minutes for me ratting him out to paypal well pay pal is a joke and only protects the seller

[old.crows.nest]

I would like to see more participation by PayPal Reps on this PayPal Forum.

:|

[old.crows.nest]

I have a suggestion regarding PayPal coverage of Claims with regards to delivery of non tangible items.

This is also a potential Business opportunity for eBay / PayPal.

Recently on one of the other CA Forums a member posted asking for help to alter a file size for something called "Digital Delivery".

What if PayPal accepted "Digital Delivery" Receipts as "Proof of Delivery" of these types of items?

This would mean no more FREE shipping but it could maybe also shut out all Sellers of Fraudulent Items?

Just a thought?

Something that I have never heard discussed before 🙂

[sharon50000]

Hello: How do I cancel my PayPal account? I received an email from "PayPal" advising me that I have added a new email address. I have NOT added this other email address. What does this mean? Is someone tampering with my account? Please help. Thanks.

[leyogue]

sharon. The e-mail you got is a fraudulent e-mail. It was not sent by Paypal. You should transfert the e-mail to spoof@paypal.com and delete it. Do NOT click in the links in the e-mail.

[jeeperscreepersmovies]

How about this.. Paypal stop charging for S/H.. this isn't a fair practice. We use the S/H charges to pay for Shipping. on a 2.25usd S/H paypal charges 51 cents.. Whats up with that...In Canada we have a commercial about banks and it goes something like this.. People are doing there everyday life things and in the commercial you see your banker with their hands in the peoples pockets.. The slogan of the commercial is "hands in your pocket" someone always has their hands on your money and is taking it... This is how I feel with Paypal and E-bay.."hands in my pockets" Paypal stop charging for S/H. That felt good, won't do any good though...

[evidently_bad]

The use of Pay Pal has left me short of money, short of pride,and short of a solution. I recently bought a guitar online, and after the seller received my payment, he said that I needed to verify my mailing address. (So that Pay Pal would allow him to ship my product internationally).

I promptly verified my address, but the seller said that the only way to prove the verification, was to refund my money, and start over. Unfortunately for me, on the refund, I received $52.52 less back than what I paid. This was all lost in the additional exchange rate conversion, market fluctuation, and "spread" that occured on the refund.

It is indeed my fault for not having enough smarts to verify my address in advance of the purchase, but it is Pay Pal's fault for not offering a FREE way to prove address verification.

I am so frustrated with Pay Pal's lack of customer service on the issue, that I have no choice but to accept that I was a fool, and simply not use Pay Pal again.

Suggestion: For Pay Pal to offer a way to prove address verification without having to do a purchase all over again. Secondly, Pay Pal should list clearly what fees they will keep for exchange rate conversions. (There is a hidden one in there called a "spread" of 2.5% that they enjoy.)

[ciera_03]

I soooooooooooo agree with the "hands in the pockets" posting - it is totally DISGUSTING that pay-pal takes money on the postage!!!!!! Shame on YOU!