Purchase an item, but never got notice to collect. Yet Canada Post tracking indicates: "delivered"

[visionoflovedn]

What ID is required to pick up mail at the post office?

When you pick up an item at the post office, you’ll need to show acceptable identification. It must be original, valid, government-issued photo ID. If the photo identification does not contain the address (such as in the case of a passport), proof of residency is also required. Consult the table below for detailed requirements.

Note: Some types of personal identification are not acceptable because of legislative restrictions.

Who is responsible, since seller is insisting address was label properly. However, they did not request a signature on collection. Is this a good business practice for an expensive item?

[reallynicestamps]

Drivers' license

Provincial Identity Card

passport + utility bill with your name and address.

Should all be acceptable.

BTW, before I had a provincial ID card, I sent my husband in to collect my parcels with his drivers' license. Never had a problem, so if you don't have appropriate ID a housemate may.

If your seller sent an item with Confirmation of Delivery, that is enough to win an Item Not Received Dispute.

The exception, as you guessed , is an expensive item where a signature is also required.

Expensive in eBay and Paypal's eyes is over $750USD (about $925-$940 CDN).

[dmil8030]

Hello 'visonoflovedn',

Was this an item sent via the Global Shipping Program?

I don't have access to the tracking info you are reading, but the reason I ask is because an item sent via the GSP will often read "Delivered" in that it has been delivered to the warehouse in Kentucky.  From there it is repackaged and sent on to you.

If that were the case, there would still be hope, wouldn't there. 

It sounds like you contacted the seller.  Is she able to send to you a copy of exactly what she put on the address label?

Perhaps not, but I'm thinking in terms of trying to find out where the mistake is.

You say it was expensive, - according to paypal's seller protection policy (11.4) a signature may only be required on a purchase if the total amount is over $750 USD, although many sellers require it for amounts much smaller than that.  After all, its use is never 'forbidden'.

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#11

Have you checked with everyone in your household who may have accepted the parcel?  Have you checked with your neighbours who may have received it by mistake?  If they don't know you, they will not know to whom it belongs.  

You say you never received a notice to retrieve the parcel.  Have you gone to your local post office branch with the tracking number to inquire if there is anything further they can tell you?  

If you have clearly not received your package but their records indicate it was handed over the counter to someone, well, they'll be wanting to look into that particular practice, I would think.  Usually, however, until they know you on sight, postal clerks are very prickly about picture ID.  If a card was left, there would be a record of it on their computer.  The card itself will have to be somewhere.  

Hmmm. . . . .   Apart from that I'm out of guesses.