What happens if you buy something and you don't get it??

rosyposy46
Community Member

I bought an item almost 2 months ago and I still haven't received it.  It was being shipped from China and I know that it takes longer by mail, but I bought several other items that also came from China buy Mail and them came in less than a month.  What do I do now?

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What happens if you buy something and you don't get it??

Well, no , it doesn't take much longer.

Most honest Chinese sellers use Air Mail and the items will arrive within 20 to 30 days. China Post is heavily subsidized for exporters.

After 45 days it is too late for you to make a claim through eBay or Paypal. If you backed your PP payment from your credit card, go to the Customer Service number on the card and start a chargeback. Have all the dates , values and transaction numbers handy for the clerk to process your refund.

You have up to 60 days to leave feedback. At that time, you can also leave Detailed Seller Ratings. The low price of Surface shipping is too high for the poor service it provides.

The most effective feedback is calm and factual."paid 15/11/2012 no delivery as of 6/2/2013" for example.

In future, politely ask for the cost of Air Mail shipping. If it is not offered do not bid.

If it is too high, do not bid.

Surface is too expensive for the slow delivery, up to three months to arrive.

If an item has not arrived from Canada or the USA in 30 days, from Europe in 20 days, or from Asia in 40 days, open an Item Not Received Dispute and ask for a refund.

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