What should I do after I paid for an item if the seller didn't ship it and the item has been pulled down off the site?

[leethegreat1138]

3 weeks ago I purchased an item and paid for it in full.  I logged in 1 week ago to email the seller and ask when they had shipped the item?  (I usually receive items 2-3 weeks after purchase, so this wasn't abnormal but I was curious).  Today I notice the item is no longer visible on ebay and has been pulled down.  I cannot access it from My eBay or anything.  How should I proceed?

[dmil8030]

If it is not in your archives, and you're getting no response from the seller, that means  not only has the listing been removed by ebay but the seller has most likely not shipped it.  Sometimes perfectly reasonable items get removed from the listings of perfectly decent sellers, - all that VERO copyright stuff.  But that does not seem to be the case here.

So the thing to do now is file an 'Item Not Received' claim, - the following link tells you about it, and there is a link to the Resolution Center you can use. 

http://pages.ebay.ca/help/buy/item-not-received.html

Is that seller by any chance "No longer a registered user"?  If so, you can add that to the claim to bolster your case.  Anyway, you can add that the listing is no longer available or visible having been removed by ebay.  You'll get a full refund.

Good luck. 🙂

[scifan57]

When you open the item not received dispute be sure to state that the listing has been removed by eBay. If the seller status on his feedback page shows as not a registered user,add that to the dispute as well,it'll help speed up the refund. If the item actually does arrive and is as described in the listing, you can return the refund to the seller. If the seller is not registered, you will not be able to leave feedback and DSR ratings.