buyer marked item as payment sent when it has not been. will this affect the nonpayment process?

[nsbridge.2008]

I have a customer who has bought 2 items. one is paid the other is marked payment sent, which it isn't. Will this affect my nonpayment process?

[femmefan1946]

Look on your Paypal. Is the payment pending ? There will be an hourglass.

If not, you can change the icon back to unpaid.

Without a PP payment, he cannot show that any payment has been made. This is one reason that eBay does not allow sellers to solicit non-PP payments. Too easy for sketchey sellers to cheat.

[ok_so_im_50]

The buyer will have to prove payment was made. In fact, once you file an unpaid item dispute, the buyer will either have to pay or receive a strike. They no longer have the option to make comment in the Unpaid Item Process to say they paid. Once they get a strike, they can appeal it by proving the paid.