do you have to close a resolution dispute first to receive an item or refund

[relaxingat31]

I purchased an item and never received it. I opened a resolution dispute and the seller wants me to close the dispute first before they refund me. do I have to close the dispute first as a first step in this process for my refund or do I have the right to keep it open? Ive never done this before and I'm not quite sure of the protocol. I do know that if I close the dispute, I cannot open it again for this item.

[kitschnvintage]

I would say do not close the dispute ~ if you do close it and the Seller does not refund you, you cannot open the/an ebay dispute again. 

[relaxingat31]

Thank you for the feedback. that's what I thought...if I close it, potentially I could be out of luck! I wasn't sure if I HAD to close it to proceed with the refund from the seller.

[ypdc_dennis · Accepted solution]

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@relaxingat31 wrote:

I purchased an item and never received it. I opened a resolution dispute and the seller wants me to close the dispute first before they refund me. do I have to close the dispute first as a first step in this process for my refund or do I have the right to keep it open? Ive never done this before and I'm not quite sure of the protocol. I do know that if I close the dispute, I cannot open it again for this item.

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Get the refund first, then close the dispute.

If the seller refuses to refund, then escalate the case and have ebay step in.

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[relaxingat31]

Thank you! I just informed the seller I won't close it until I receive a full refund. Fingers crossed now!

[femmefan1946]

NO!

You are dealing with a scammer.

Ask eBay to step in IMMEDIATELY and escalate to a claim.

If the scammer seller does not refund you promptly and voluntarily, eBay will and then go after him, hammer and tongs.  for their money.