Do you mean you cannot leave negative feedback for a buyer? If that is the case, eBay took away the possibility of leaving a negative comment to a buyer many years ago. And if you leave a "false positive", buyer can have it removed.
As for the negative comment you received, you can respond to the comment, which I see you did. You can also try to contact the buyer and convince him/her to revise his feedback. In some instances, the negative can be removed by eBay if you ask for it, but it has to be for specific reasons. Unfortunately, I do not think yours fall under those criterias.