how does one refute negative feedback?

[railrun51]

Is it possible to refute negative feed back, I know you can ask for a revision, but how often will that happen?

[heidilynn0_3 · Accepted solution]

Hi railrun.. Barring a revision you can reply..click on feedback forum on left this page and select ..reply to feedback received. calm, polite , factual. Buyer's are reading.