i have a buyer that is claiming they did not receive the pkg even tho my tracking info shows item was delivered what do i do

[dustytaper]

i am unsure what to say to this buyer i have a great track record and sent the pkg i have tracking  and it states the pkg was deivered  what more can i do postal outlet says delivered

[scifan57 · Accepted solution]

If you haven't yet done so give the tracking number to the buyer so he can see for himself that the item shows as delivered. If the buyer were to open an item not received dispute he would lose as soon as you added the tracking number showing that the item was delivered to the dispute. Ask him to check and see if anybody at his address could have received the item in his abscence.

[dustytaper]

the buyer is aware of the info and states he has used  the tracking and agrees it states delivered  they sent me a winded msg that took 3 windows to complete how they looked high low neighbors everywhere and demand i open a dispute with canada post  they are in canada as well

[brandeentertainment]

This happened to me once before and I Refunded buyer and Canada post refunded me ...

[ok_so_im_50]

If the tracking number shows it was delivered, you would win if a item not received dispute is filed.

You might want to add the buyer to your blocked bidders list right now to save yourself any future trouble.