i open a dispute but saler told me to close my case so he could send back but did not get my order

[fleurdesneige1971]

hello i order 2 remote pet bark color in october did not receve it so ii open a dispute but saler told me to close it because he could not send a new order iff i dont close so i did but i did not receve the order  and its bin 2 months can some one help me i am sending message to saler but no responce  thank you

[momcqueen]

By convincing you to close your case, the seller has essentially been let off the hook. You won't get your replacement and now your only recourse is paypal. Go to your paypal account and find the transaction within, open an Item Not Received Case and DO NOT accept another offer to replace as you will not get it. Don't close the case, either, until you see the REFUNDED in money as a balance in your paypal account. Do it today as deadlines approach and pay very close attention to the instructions paypal gives you.

[fleurdesneige1971]

thank you for your help i did what you told me and paypal step in i got my money back

[momcqueen]

I'm glad to hear it. Be certain to cross that seller from your list of shops.