neg feed bck when you contact buyer saying there may be a problem

[aubreyclay56]

how can a buyer leave negative feed bck for sending the wrong item,i contacted the buyer and told her there may be a problem and to let me know if it was indeed the wrong item,i was willing to send the right one and the first one was free,now thats customer service and i get negative feed bck ,the buyer should not be able to do that,that is totally not fair and abusing the system

[chaldo2010]

There are many jerks out there.

Just call up eBay and see if they can remove the negative feedback. Tell them you were willing to ship the right item a second time but the buyer was unresponsive or uncooperative: http://ocsnext.ebay.ca/ocs/cuhome

Or you can message the buyer and see if they'll message you back. Also try sending the buyer a feedback revision form.

[femmefan1946]

You sent the wrong item and the buyer was unhappy.

Your apology was not enough.

Your promise of sending the right item was undercut by sending the wrong item in the first place.

The negative feedback was deserved.

Put on your big girl panties and deal with it.