shipping service tried to attempted deliver order on 4th of May but recipient not at home. no reply

[salmahashm0]

Hello ,

USPS shipping service tried to attempted deliver parcel on 4th of May 2017  to buyer and left a notice about it because no authorized recipient was available there.

We tried to contact him  through ebay and massaged him 2-3 times but no reply yet.

The item will be send back to us if buyer doest contact or collect his item  before 19th of May .

Now what will i do ?   Might be he open a case of not received an item after he not find his item in few days.

Thanks and Regards

[momcqueen]

If the buyer fails to collect his parcel and it is returned to you, he cannot file a successful Item Not Received Claim via ebay. But, if he opens it through paypal, he can. This is as I understand it. Failure to claim a parcel voids the ebay MoneyBack Guarantee but Paypal's Buyer Protection is a little different. Paypal cares only wether the item was Delivered or not. And not the reason(s) it wasn't delivered. 

[maggiebvintage2010]

Try other methods of contacting the buyer.  Go to your PayPal account transaction and find the buyers email - contact him through that with the details.  Try phoning the buyer if you do not receive a response to that message.

[femmefan1946]

I notice you are shipping from Pakistan.

And many of your items are quite high value.

It is possible that your customer learned how much duty and sales tax he will have to pay when he picks up his purchase and decided he was no longer interested.

BTW, you are posting to the eBay Canada Board. If your customer is in the USA, (as you indicate by saying USPS was the carrier) you may get more precise information on ebay.com.

[salmahashm0]

Email him 3 to 4 times ... even called him at his contact number .... he not picking up.the call 🙂 .... Called him from Canada office .

[salmahashm0]

Item shipping from Asia/Middle East office is clearly mention on bidding. 8 positive feedbacks ( 100%) is showing that clients satisfied with shipping as well as the price they bought at.

Items are not at selling with high value … Many other members still selling same items higher than our price.

He not picking call and not replying email that’s possible means he not at his place and that showing the matter is not he was worried about duty / tax or not interested in receiving the item.

USPS wasn’t the carrier. All “ Ordinary registered post “ is ship via Pakistan Post and when it reach to the destination country the tracking number updated then by that country … for eg. Japan Post, Canada Post , USPS post later update tracking number once they receive the parcel there.

[salmahashm0]

Thats what i worried about 🙂

[maggiebvintage2010]

In your original post, you stated you had eBay messaged 2-3 times. Now you say you have emailed him 3 to 4 times. Did you email him 3 to 4 times in the less than 24 hours since I made that suggestion? That seems excessive - we all have lives away from our phones and computers. I would not email him again.
Did you take into consideration the 3 hour time difference between you and the buyer when you called? I don't know what you mean by "Called him from Canada office", but why not try calling again at a different but acceptable Seattle hour?

[salmahashm0]

Yes dear …. Emailed him 3-4 times in which two emails was for collect the parcel.
- Informed him item shipped ( 10th April )
- Informed him USPS was not able to delivered him because of not available at address ( 6th May )
- Reminder for contact or collect before 19th of May ( 09th May )
- Last reminder for contact or collect before 19th of May ( 15th May )

We got no reply for these 3-4 emails, the first email I did after shipping was on April.
Called him at Seattle’s working hours. We have assorted works and buying houses in countries UAE, Pakistan, Canada and Japan. Working with Ebay is not the only platform.