eBay, please reconsider the use of Intelcom Express as a 3rd party delivery company.
After waiting a month for an item I purchased to be delivered, today I received an email from Intelcom express letting me know that they had successfully delivered my item.
They did not.
I have been home all day and there have been other items delivered without issue. Attached to the email from Intelcom was "proof" of signature which was a scribble of "N/A". I called Intelcom and spent over an hour on hold only to give up in frustration. I sent Intelcom a message indicating my displeasure and reviewing other complaints involving Intelcom, it appears that my experience wasn't an isolated event. Even the signature of "N/A" (see attached image of the actual "signature" proof I received) was reported by several people. I've had to resort to filling out a refund request which I also take exception towards as it was not the vendors fault that the item has disappeared.
I have not had another issue with the delivery of items purchased through eBay.
Please, eBay, stop using Intelcom Express as a delivery company. Any search for "Intelcom complaints" yields hundreds of complaints similar to mine. I would have thought that you would have the power to make changes to 3rd party companies that you use that cause so much frustration, irritation, disappointment and outirght theft.
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