Hey all,
I've been an intermittent ebay user for the past 5+ years and have just recently used it to purchase a rather high value item ($500USD) with the intention of gifting it to a relative. After a week and a bit, I finally got around to opening and reviewing the contents, I was quite displeased to say the least.
I paid a premium for the item, in the realm of $85-$100USD based on the purported 'mint' condition, zero scratches, etc etc, and upon reviewing it, it clearly had a multitude of scratches of varying sizes, internal dusting in excess of the description, etc. After contacting the seller for resolution, following a counteroffer (15% refund, up from the offered 10% to cover the premium I paid) I heard nothing back for nearly a week.
Then, after filing a report with ebay, I hear back within hours, which I was a bit confused by.
That brings us to this point, where the seller is accusing me of using a completely different item to show the damages, they requested a video, and I provided a nearly 4 minute long timestamped video. I'm not sure what else I should do here.
What typically happens now? The advert has a variety of images, but none showing the actual damage, is this an "open and shut" case? the seller's verbiage specifically said "No Scratches" which I find blatantly misleading.
To their credit, the Ebay support agents were helpful however I didn't glean much from their messages. Any advice would be appreciated, I imagine this is a "Sit and Wait" type of thing though? They were unable to give me any guidance, specifically when I asked the hypothetical, "well what if they send a basic postal label back?" I would be out my money and the gift, for gosh knows how long, they were unable to specify if I would have any recourse in such a scenario.
