Questions about the Global Shipping Program

[kalvin@ebay.com]

Do you have questions about the Global Shipping Program? Please post here & I'll do my best to track those answers down for you!

If you have any comments about the program, use this forum instead.

Thanks,

[ppaul9]

Where did this come from?  And why are seller using it.

It seems to be adding an additional  $15 or more to the cost of an item.

Why are Canadian buyers being subjected to this **bleep**, and what are US Sellers being told, that they are using this??

How can we get rid of it??

[karl*katz]

Rules & Regulations

http://pages.ebay.ca/shipping/globalshipping/buyer-tnc.html

[karl*katz]

There are numerous threads on the subject here

http://community.ebay.ca/t5/Buyer-Central/bd-p/23003

[karl*katz]

If the seller utilizes the Global Shipping Program it states that near the top of the listing.

You can choose not to buy from sellers that utilize the program.

[nudibranch4569]

if we dont buy from sellers using it ,maybe they will get the hint.

[higgswtop12]

Thanks for the information. I was in Toronto for a medical appointment so only got back here today.

I filed a "not as described case" as advised earlier this evening.

I paid the seller $139.50 and he is offering a$109.50 refund ie item price but not the shipping he paid. I am not clear at this point if he is still requiring the return of the item. If not it is fair as it will cost me more than that to mail it back,  but If I have to pay for return shipping it is not. The next thing I have to know is were I to accept a partial refund rather than a full one would that affect the refund from Pitney Bowes? Without that refund it is not a good deal either.

So much is not clear with the GSP.

[afantiques]

You need to go the whole way with the claim, and not accept a partial refund to get anything from PB.

[higgswtop12]

OK...no wonder people hate the GSP.

[bennett4612]

Hi higgswtop12. 

The process should happen automatically. There is no reason for you to have any further dialog w/ the seller, unless of course you want to. 

If all checks out w/ your claim you will be "made whole" by eBay/Pitney Bowes. We will take care of getting our costs reimbursed from the buyer. But again, nothing for you to worry about. You have filed the claim and that should be that from your end. 

Returns are not required in order for the refund to take place. A return (if desired) would have to be arranged directly between you and the seller. 

If everything doesn't move along on schedule please reach out via Private Message and I will look into it from this end. Make sure to include transaction #, item #, eBay user id and email address used in the transaction, claim #, etc.

Thanks.

---Bennett

[hansolofake]

In Canada, the allowable amout that does not pay import/duties is $40.00 American, yet the Global shipping program regularily adds to duties to amouts less that that. Not always-so I assume some sellers know how to use the system?

[pierrelebel]

"In Canada, the allowable amout that does not pay import/duties is $40.00 American"

Please take a look at the official Government of Canada webpage:

http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html

As you can see, the official limit is Cdn$ 20, not US$40

Now, we all know many parcels valued at more than Cdn$20 go through Canada Customs without taxes being levied.  But that is a different story.

[femmefan1946]

And having the parcel marked "gift' only means that the duty/taxes kick in at $60 CDN, instead of $20. But since the item is being shipped by the seller it is still a purchase, even if you are having it sent to your great-aunt for her 83rd birthday.

[bpunkert]

Not a question, but something that needs to be clearer.

Made a purchase. Great.

Can ship to Canada with customs issues resolved up front. Great.

Go back into MyEbay when I get the shipping notice and see TWO purchases for the same $179 item. YIKES!

Contact seller in mild panic and they respond in a matter of minutes. Great.

Seller explains one is the shipping and one is the item. Communication fail on eBay's part. 😞

I'd send you a screenshot of it, but there's no way to e-mail a human. So I'm posting it here.

I was fully expecting to pay for shipping (the free thing is only continental US). I do live in the back wilds of Canada, after all.

Someone needs to fix how shipped items vs. shipping costs are displayed in the Global Shipping page. One should CLEARLY say "shipping fees on item XXX", because it's confusing. I wasted time checking PayPal and my Visa trying to figure out if I'd been double billed before contacting the seller, and they've had REPEATED queries about this from international purchasers, so I'm not just too stupid to figure it out.

-BP-

[bennett4612]

Hi bpunkert. 

I can look into this problem from this end. Can you send me some more info?

Please send me a Private Message and include screenshots where this issue has occurred. Also include transaction #s, item #s, the email user id and email address(es) used in the transactions, etc.

Thanks. 

---Ben

[stephen30904]

My package has been sent to the ERLANGER, KY  global shipping center. My seller said  It appears to be a global shipping transaction so it was sent there and told me to contact ebay. Shouldn't the seller contact them. 

[stephen30904]

Does this mean I will not receive my item?

[carsncash]

I can't buy stuff on ebay anymore because the global shipping program is over charging outrageous amounts and I have no idea where that money goes because there is not suppose to be customs charges on items under 100 dollars. The GSP increases the cost of items sometimes over 100%. This is insane and I hope ebay has to eventually give all the money back they are scamming from this.

[carsncash]

ebay has no business getting involved in custom charges! I look forward to the day these greedy corporations fail. I will never purchase an item with global shipping and I hope other Canadians would follow suit. We are over charged and ripped of on just about everything in Canada and enough is enough. Any Canadian who pays the GSP charges is not doing anyone any favors except feeding the pockets of the greedy corporations. There is no need to pay those outrageous fees ebay isn't the only game in town.

[afantiques]

Any Canadian who pays the GSP charges is not doing anyone any favors except feeding the pockets of the greedy corporations

The money for import charges mostly goes to the Canadian government and is legally payable import taxes that the government would not otherwise collect, due to the high cost of collection on an item by item basis.

The Canadian revenue benefits far more than any corporation, greedy or not.

[nubian_treasures]

carsncash , the limits is $20, not $100 for customs charges to take affect.

Part of the money being charged for the global shipping program goes to the USPS for the cost of shipping, Pitney Bowes for the cost of their services and rest, import fees and such, goes to the Canadian government.

"This is insane and I hope ebay has to eventually give all the money back they are scamming from this."

They're not doing anything illegal so there is nothing to give back. Additionally, you are not required to buy on ebay. There are hundreds if not thousands of other online sites you could buy from. You're not limited to ebay and you don't have to buy from U. S. sellers.