eBay

tasnim9443

Seller is fraud! I purchased a camera with $407 after couple of days of purchasing the seller took off the listing and deleted the account. I’m not longer able to contact the seller. I requested cancellation there’s no reply from seller. I tried to contact the seller but no luck! Before purchasing I read eBay money back guarantee so I trusted. The user is [removed by moderator]. Every time this fraud user creating a new account and scamming people. I want my money return!

poonty18

When seller ship to Canada using eBay international shipping. Do I still have to pay tax and brokerage fee? It never happened in past. Can anyone confirm please.

jeff6372

A seller from the UK put two items in one box and did not tell eBay that is was combined shipping, I was charged extra shipping of £21.00 (around 40 bucks Canadian). She said it would be OK, just choose to ignore the shipping charges on the item that wasn't actually shipped. I should have known better, there are never any options to do this. She claims that she never sees any of the money I pay her for the shipping, it all goes into eBay's pocket, I don't know about that ? I have spoken to eBay and they said wait until you get the parcel (there's only one with a tracking number) I have the parcel; so now what happens ? She called eBay on her end and I was told by her/eBay to wait 30 to 40 days and it should sort itself out, but if I wait that long, I'm pretty sure the window will close for me to do anything about it. I called eBay on my end, and customer service said to ask for a refund based upon the over-charge where it will eventually get escalated to receive the entire amout back of the items, including the shipping charges. Basically forcing a very negative outcome _ this is not the way to do things as I have the items. I can't really trust dysfunctional eBay to fix this other then to keep calling until I can find someone in customer service to fix this mess. It's almost not worth the hassle over 40 bucks, but still. Not sure what to do here ??? Jeff

403ianms20

... ended up trying to verify using "trustly" but it asked for "old bank account number" and keeps stating it is not the correct account number. This is getting ridiculous and there are numerous issues with this from many people posted across the internet/social media.....

pokemoncookie

Hi everyone, Last month, I purchased an item from a seller outside of Canada. Since it was shipped, I had been tracking it. One day, the tracker said it was delivered. So I checked my mailbox right away and it was not in there. Then, I walked around my entire building looking for it but I didn't see it. I repeated my actions for a week. The item was shipped via DHL eCommerce, so when it arrived here, it was passed to Canada Post. Both DHL and Canada Post said it was delivered that day. I checked with my neighbors many times and looked inside and outside of my building many many times. I really didn't see it. One week after the delivery date, I messaged the seller about the issue. He checked with DHL and they gave him the answer, "It was delivered." Then, I asked the seller to suggest a way to resolve the issue but I was ignored. This item was a birthday gift for my relative. I don't know what I should do. Should I ask the seller for a refund? What if he refuses to do that? What is your opinion? Thank you.

loz852

Money was taken from my account for a purchase I ordered but I still haven't received a email confirmation

an26553

Hello everybody, I bought an item on Ebay in August. We were supposed to receive it between the Nov 10th and Nov24th. No news so i decided to contact the seller to have an idea of when they'll ship the item before before Nov 10th. No news from the seller. Contacted the seller again after the time range. Still no news. I decided to open a case ''item not shipped'' with Ebay and even after the 4 days, no news from Ebay. My case is still under review. So now, im contacting them through the live chat and they accept a refund but its not the full price of the article. If i ask ebay to step in, they say my case in still under review. What should i do?

paw-70473

I recently purchased an item that did not match the photograph in the listing. When initiating a return, I selected "ordered wrong item" when I should have selected a different option. I want to change the reason for my return. When I contacted eBay support over the phone, they told me to message the seller, I guess so they could have my complaint in writing? But eBay support has still not changed the reason for my return, and the seller messaged me saying he did not have the ability to change it either. What do I do? I don't want to pay shipping for an item that did not match the photo in the listing.

briden

Is there a way to filter out orders that are shipped from the United States to Canada?

sa340272

hi please note that today i receive it , when i open the cartoon box ,i find it totally damaged, Im disappointed for that. please send me the good one or return back my money. after contacting the saller agreed for return an drfund the full ammount icluding shipping fee. but ebay start return page said that i cant retern befre 4 of november , so please alaw me to retern it asap find the attached photos.

grahca0

It's been a year and now I can't even speak to eBay because an AI takes over. What can I do?

ten35

Bought item on Oct. 07/25 and paid shipping. eBay won't ship item due to postal strike. Is a shipping refund in order or do i wait until eBay decides to resume shipping through its international shipping platform to Canada?

avchebb

Hello! I’m in an extremely frustrating predicament and I’m not sure what’s going to happen now. I’m located in Canada and have had multiple packages shipped from the Hub over the past couple weeks that have all been assigned to DHL. Fantastic! However, for some unknown reason the most expensive package I had was shipped through Asendia/USPS on Thursday literally right as Canada Post announced they were going back on strike. I couldn’t get any answers from eBay support and they said someone would contact me but I haven’t heard back since. What’s going to happen now? The last update is that it was dispatched by Asendia yesterday. Will Asendia divert to another carrier or am I just completely screwed? What’s going to happen to it? If it continues on to USPS and this strike carries on for weeks or months, am I able to get my money back? I’m just so frustrated that this one package had to ship USPS when every other one went DHL. It even arrived at the hub together with another package that DID get assigned to DHL at the same time as this one went USPS which stings even more. It’s a rare item that I can’t just order a replacement of too.

bjjrocky

My item was delivered to a community mail box in a completely different postal code. The tracking provided by eBay is a Pitney Bowes tracking number and shows as an invalid tracking number for Canada Post. I opened the claim "item didn't arrive" explained that the item was delivered to a different postal code with unknown address. Claims responded suggesting I contact the people who received it, track it through Canada Post, or check with a neighbor. I Appealed the decision to close the claim explaining that I have no idea where the package was delivered to. I can't track through Canada Post as the PB tracking number is invalid in Canada post tracking. Within hours of me sending the appeal, I received a message that they are sticking with their initial decision to close the case and not providing a refund. I am out $1400 and feel the eBay MBG does not apply to my issue of my package delivered to an unknown address. The postal code the item was delivered to is T6K 3SO (according to the eBay proof of delivery), the postal code registered on my account is T6X 1B6. How can this not be covered by the Money Back Guarantee.

douseba0

I wonder if this gmail is part of you ebay@motors-payments-inc.com

des16626

I received notification that the packages that I bought cannot be shipped or delivered to me. Because it did not pass inspection from the international hub. I have tried contacting the seller several times with no response.I would like my refund.How do I get my money back

eurkglobal

I only spent 1 dollar so far

kle7592

What should be done so that I can receive purchase in Canada from UK seller?

ch_297335

Hi, I am new to ebay and I am interested in purchasing Magic the Gathering cards from 1993 to 1995 era from various USA sellers. All the cards printed from this era were made in Belgium by the card company Carta Mundi and were later imported into various countries for sale as booster packs and boxes. Although the physical 15 card packs and 36 pack booster boxes state "Product Made in Belgium", the individual cards themselves do not. The only identification on the cards are the Artist, Set Expansion Symbol and Year. I want to purchase these individual cards from USA sellers but the fear I have is that they will be tariffed 25% by the CBSA and then taxed 13% sales tax as I reside in the province of Ontario. I have never sent a package to anyone before. How does one send a package from the USA to Canada but lets the CBSA (Canada Border Service Agency) know the item is a Belgium product so I am only just taxed the 13%. I just like to understand the process from a sellers perspective once they recieve an order on ebay and item is payed for how do you get it now into the sellers hand. for example I got an order and its fully paid. Do you go to the post office, print a label, etc.

ch_297335

I am looking to bid on some magic the gathering playing cards from a seller on ebay.com located in Texas. I am located in Canada in the province of Ontario. The seller users eBay International Shipping. On the listing is a duties section that says Estimate, final at checkout. Before putting a bid can anyone give me an idea of what I would be expected to pay for duties on a such an item? Let say I am the winning bid and it ends at $100 USD. The shipping is $22.74 USD I honestly just want to get some kinda of idea what I would be expected to pay for this type of item before bidding. Also is there any type of calculator I can use to determine the tariffs/taxes for items shipped with eBay International Shipping?

chrisbrown1966

Recently being looking at replacing my Apple Watch Noticed nearly all US sellers are charging more than 100$ for shipping. Used to be in the region of 30-50$. Still pretty sure that there is duties to come as well. Anyone know why this is?

angelicalabod-0

Hello, just I am curious . DHL charge in an item cost less than 10dollars , free shipping from Japan to Canada?

elikla-53

I don’t understand why eBay allows sellers to list items as “presales” when the site that the item is coming from doesn’t even have them available yet. Maybe this is a hot take, but you shouldn’t be able to sell an item that you don’t own yet.

crgschn_6

Ebay international shipping Package tracking says unable to deliver

darlor-watch

Please be advised, As a Canadian seller YOU CAN broker your US parcels yourself. Ask U.P.S. to send you the forms via email, fill them out send them back , make a copy for yourself and they MUST accept them so you can save the cash grab fees. As pertaining to the 2.00 parcel to Canada from the USA there will be law suit afer law suit shortly. I stopped buying from sellers that use U.P.S it is a dirty company that are greedy and many parcels come damaged less the great delivery people out there. U.S.P.S is your best be from U.S.A to Canada,,,,, 30 years experience telling you this.

ucwg3036

How long does it normally take for the transfer from EIS Glendale Heights, IL to DHL eCommerce in Melrose Park, IL? The tracking showing label created July 11th and then the following tracking status that it was enroute or awaiting processing on the same date. Today is July 30th and nothing has changed. Is the item lost or will it miraculously find its way to final destination in Vancouver eventually? Delivery date of the order was originally August 6th when shipped from Pennsylvania on July 8th. I do want the item but guess I can claim a refund after the promised delivery date.

bradleywayne1968

Greetings from Canada I purchased a book, Stephen King's Dark Tower VII Artist Signed LTD Edition, for US$200.00 (plus shipping & taxes), but the seller mistakenly sent a First Trade Edition, worth about US$10.00. The seller immediately conceded that he made a mistake and he has been excellent. But as it turns out that because this is an international transaction, the seller has ZERO involvement in the return/refund process. I was instructed to return the item to the eBay International Hub, and was provided a shipping label and way bill and the item was shipped, still in the publisher's shrink wrap, with DHL on July 10th/2025, and received at the hub on July 15th. When receiving the shipping instructions, I was told that my refund would be issued in 5 to 7 days after it was received at the hub. As of today, it has been 2 weeks, and not only has my refund NOT been issued, I have received NO response to my multiple inquiries as to the status of the return "case". Each time I send a message to inquire, it says someone will respond within 24 hours, I have yet to receive any response at all since the email instructions for shipping the item back on July 9th. There is no number to call, and I am at a loss as to why I am being ignored. I have sent back the $10 book (I have proof of receipt from DHL it was delivered and signed for), but I am still out US$200.00, plus shipping & taxes. It adds up to approximately CN$328.00... not only do I not have the book I ordered, but I do not have my money back either. Any help/advice would be greatly appreciated. Thank you. Bradley

ampersand.sales

Ordered some expensive action figures from a seller in the usa with stellar feedback. Im located in canada. He shipped 3 combined in a box through ebay global shipping center who then unpacked the box and put them individually in bubble mailers. Of course they were destroyed in the mail. I cant seem to figure out how to contact ebay .

kamrynsaywhaaattt

I bought a Samsung Galaxy S21, after about a week, the seller refused to ship it. I cancelled it and I ordered another from someone else. The seller cancelled the cancellation and hasn;t shipped the item. I can't afford two. Ebay is a nightmare to contact. They're becoming like Facebook/Scamazon. They want to scheduale a call, but I can't speak and I don't live in a place with adequate phone service, I want live chat, appearently, they don't offer it anymore. I don't trust the original seller. WHy wouldn't they ship it and why did they cancel the cancellation request. It feels like a scam or something.

gracl-5097

I ordered a CD and the wrong cd arrived. The seller and eBay refuse to help with a refund or delivery of the correct cd. What do I do now?

Buying on eBay