I've been buying and selling here for over 9 years at this point, and I know for most that's just an amateur number. In that time I've dealt with countless 'tested & working' items turning up dead or not as described. No matter where there were from though, the situation was dealt with pretty easily. eBay would examine my case and refund me, sometimes I'd have to return things but it was usually no big deal, just drop it off at the local Canada Post building. Now it seems in recent times the GSP program is revised, out with Pitney Bowes?? And in comes DHL. You'd think this would be a saving grace but its somehow WORSE than PB. Not only are they STILL downsizing packages and making them susceptible to damage, they are now way slower at handling your item, and the return process is a DISASTER if you're rural based like I am. It would be great if eBay could examine my address and determine that there is in fact no DHL drop off remotely close to me. But they just auto generate the shipping label and tell you to have DHL come to you- except that DHL does NOT do pickups for an "import shipment" !! Furthermore there is no longer any case tracking. I've called eBay CS 4 times now, and I'm told my case is being worked on... Ok... Where can I see the updates on this?? It used to be mostly transparent with the buyer and seller, now I'm left in the dark waiting to see what will happen. The last insult to injury here is the fact that you are no longer refunded duty!! So this whole experience has been time wasting, money wasting, confusing (multiple CS reps telling me different / conflicting / flat out false things) and very frustrating. I'm at a point now where if I continue to get no updates on this I will just open up a charge back with my credit card issuer and see if I can get some of my money back that way. Surely I'm not the only one having a heck of a time dealing with GSP returns? Must be nice for those who live near a DHL drop off point, but for the rest of us who don't, not so fun. I'll definetly be dropping eBay for ANY international shopping from here on out.
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