eBay

lotzofuniquegoodies · ‎12-15-2025

This is the follow up I received for message sent last month. In one of my last chats with eBay CS I was advised quarterly. Please accept below with grain of salt and applicable patience required.

I understand you have some concerns regarding enrollment in the eBay International Shipping program and that you were previously enrolled, then opted out, and are now seeing that the option is no longer available. I’m happy to further assist and review this with you so we can determine the best next steps.

Eligible sellers are being automatically enrolled into eBay International Shipping on a monthly basis. You do not need to take any action as you will be enrolled once your selling account is eligible. You will receive an email from eBay advising you once you have been enrolled.

At this time, eBay Customer Service isn’t able to manually enroll sellers into the eBay International Shipping program, as enrollment is automatically applied once a seller becomes eligible. The next step is to contact eis@ebay.ca for further assistance. It’s great to hear that you’ve already reached out to them, and they should be contacting you soon to follow up on your enrollment question.

This was the add on at end of message. 😑

In the meantime, you can ship directly to your buyer internationally if you so choose. Please keep in mind that if you decide to ship internationally and direct to your buyer, you are responsible for the shipping from start to finish. This includes any customs paperwork, specialized permits, and packaging to clear customs. 

In reading the above my guess is they (the eIS team) has no idea what Canadian sellers are up against or is actually involved if they choose to ship outside of eIS....to USA.

trains-n-toys · ‎12-16-2025

So enrollment into EIS is automatically applied when a seller becomes eligible.

I am a low volume seller but have been on eBay since 1998 and no issues over that timeframe.

I've currently changed my listings to shipping to within Canada only.

I wonder what would/will make me eligible for enrollment into the EIS program????

lotzofuniquegoodies · ‎12-18-2025

@trains-n-toys wrote:
So enrollment into EIS is automatically applied when a seller becomes eligible.

I am a low volume seller but have been on eBay since 1998 and no issues over that timeframe.

I've currently changed my listings to shipping to within Canada only.

I wonder what would/will make me eligible for enrollment into the EIS program????

@trains-n-toys

Waiting back on clarification but was just given the impression that IF you haven't had many recent international sales and this would include to USA there is a chance a seller could get screened out of eIS in the process. Because Canadian sellers turned off either USA/Itnl or both there lack of recent sales could be the reasoning behind a second invite being in the ebay mail.v (My last US sale was sometime in August/ since August have only had 3 intl sales. Everything else was Canada.) Many just turned off because for USA they couldnt afford to pay a buyers tariffs or shipping was and is too expensive/risky with UPS/Fedex and because of their location did not have economical alternatives.

If what I am summizing is correct it becomes a chicken egg scenario. You can't sell more without having eIS and you can't qualify for eIS unless you sell more. Curious to know if this was how eIS was rolled out to US and elsewhere users in the past? Or was it big automatic dump to ALL users? Basically, SuRpRiSe!!!

\\\\\\\\Are there any low volume Canadian sellers who HAVE gotten an invite or were enrolled automatically?? Please post if you were.

videotimeplus · ‎12-18-2025

We turned off shipping to the USA ever since it became mandatory for the shipper to pay the tariffs, and we still got enrolled. We were a bit later in getting the service available to us than some other members, but we did get it eventually (December 4).

lotzofuniquegoodies · ‎12-18-2025

@videotimeplus wrote:
We turned off shipping to the USA ever since it became mandatory for the shipper to pay the tariffs, and we still got enrolled. We were a bit later in getting the service available to us than some other members, but we did get it eventually (December 4).

When I turned off US shipping at the end of August I had a substantial decrease in traffic and sales. To date for Dec I have had 2 Canadian sales. Last month was 10. Unsure if that is being influenced by number of listings I am now promoting or not. I have received an assortment of messages from various folks at eBay but no one is able to give me any kind of timeline to be re enrolled other than stay tuned. There really does not seem to be any kind of pattern to that process.

Was there an alert from ebay or did it just suddenly appear in preferences?

videotimeplus · ‎12-18-2025

We received an email and notification saying "you're set up with ebay international shipping" and all our listings automatically had that as the option for shipping outside Canada.