Where can I seek my buyer's protect?

[plstore28]

I spent a lot of money to buy a watch from Hessfineauctions, and they sent it to me by UPS. UPS charged me $692.33 as their shipping fee, the goods took a long time but still not arrive. I called UPS and they said they didn't even know the expected delivery date, so I opened the case to ask for help. I had no intention of causing trouble to eBay or the seller, I just wanted to get my purchase back. But eBay closed the case in a hurry, without giving me any help or considering the feelings of the customer. Of course, there was no refund.
From the beginning of the case, I knew that eBay would stand on the side of the seller, because profit is always the first priority, and eBay would certainly prefer to make money from sellers rather than buyers. But I still wanted to try because I really needed help and hoped that eBay staff would have the wisdom and brightly heart to solve the problem I encountered, but in the end I was completely disappointed.
The money was lost, the goods could not be received, and eBay closed the case and threw the problem to me alone to solve. Now I don't know what to do?
As a small person in eBay, I know my voice is weak. But I still want to say that eBay treats customers unfairly and their refund guarantee is not realistic at all.

[brettjet38]

Now, remove all your emotional baggage and try providing exact information about the issue.

The item number and all the "details" regarding the timeline and shipping details, also, you cannot name and shame a Seller...

[gsl-elect]

I would get the sellers to open a claim for lost item with UPS because you should of got a tracking number. Be persistant and they will send the seller the money and the seller can refund you. It may take a while but they have to pay you for the cost of the item and shipping.  Hope this helps.

[msau4301]

I know you think eBay always stands on side of seller but I can assure you there are many sellers here who would argue the opposite. As long as you follow the proper steps, at the proper time and open an item not received case, tracking will do the rest. 

I can understand you being impatient, having spent $692 for shipping (the bulk of which I would assume are taxes/tarriffs), but UPS would not have an exact date to give you if the item was still in customs. These last few months customs seems to be getting slower and slower (understandably with the rules/tarrifs/ de minis, etc. changing every few weeks) and the couriers/shippers can't control customs.

Had the last estimated delivery date (eBay provided, not UPS) past? Did UPS reach out to you directly to pay that charge? Or did the seller? Did you try reaching out to the seller first? Most times the seller would always prefer that.

The only time I usually hear about a buyer having problems with the Money Back Guarantee is when tracking shows item delivered but buyer is saying it wasn't, otherwise unless the latest date was passing for you to open up a case you should have waited. Sadly no one can control the nightmare at the border/customs right now.

Hopefully the seller at least gets the item back, at which time had you been talking to them you two could then decide what to do. I bet they will also be more hesitant when shipping expensive items during these trying times.

[reallynicestamps]

You bought a watch.

The seller shipped it with UPS.

UPS should have given you notice while the shipment was in transit. There would be a tracking number.

Check your junk and spam files in your email accounts for this.

UPS charged me $692.33 as their shipping fee,

You don't normally pay UPS directly for shipping. That is part of the eBay payment, along with appropriate sales taxes.

Was the $692 duty and customs brokerage fees?

Did you refuse delivery because these fees were so high?

the goods took a long time but still not arrive.

What was the last estimated date for arrival?
You have 30 days from that date to open a Claim.

Did you actually open a Claim or did you phone customer service?

Did you put the tracking number into the Claim?

Now.

How did you pay?

You have 30 days from payment for a Paypal* claim, so I'm going to assume that's off the table.

Go to the credit card you actually paid with and open a chargeback as Item Not Received.

While card policies differ, you have up to 180 days from payment for this depending on the card.

If you paid by e-transfer , gift card, or debit card, you will never see the money again. Do not use these forms of payment online.

I don't know how ApplePay or GooglePay work.

*It used to be 180 days, then 120 days.  I have been told it's down to a month now, but haven't confirmed that.