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Hi everyone -
This week's chat is open (and it turns out last week's is as well). Please leave your questions or comments below and I'll work on responses tomorrow.
Thanks,
Tyler
3 times in 48 hours I had buyers who bought more than 20 pins from me but there were many doubles that the buyer didn’t order. I deleted the first 2 sales and some of the items got relisted and some didn’t but I have no idea which ones did. So the 3rd time it happened, I clicked on the remove link to cancel the doubles and triples, hoping this would put the items back in my store. But it didn’t. The first time I figured the buyer wasn’t payint attention, but 3 times tells me it’s not them.
I got a “Your buyer opened a request” because they didn’t get their order so I brought a copy of what you see in the picture to the PO but the post office said it’s not a valid tracking number. She said there are too many numbers and it should have a CA at the end, Is there any way I can get a proper tracking number so the post office can look into it? This is for an overseas package. I've checked older ones and they are all the same
@dinomitesales wrote:
Hello Tyler,
There was some recent discussion on the boards about the use of "Registered Lettermail" for tracked shipments. Specifically, whether or not eBay would 'accept' the tracking as proof of shipping/delivery. Personally, I don't see why it WOULDN'T be accepted for domestic Canadian shipments, as it is scanned and marked as delivered the exact same way any tracked parcel services are. But some members seem to be of the opinion that eBay doesn't recognize the tracking on Registered Lettermail as valid.
Again, my question is regarding domestic Canadian shipments.
However, I would also like to know eBay's position on International Registered Lettermail shipments, assuming the tracking is complete from end to end and includes proof of delivery in the destination country.
See this post for the original discussion: https://community.ebay.ca/t5/Seller-Central/Registered-mail-option/m-p/464616#M128973
Thanks in advance.
Hi @dinomitesales - in order to be considered 'covered' in an INR situation for both domestic and international shipments an item needs to be sent with one of the integrated carriers on this list**.
A shipment needs to have an electronic tracking number (meaning I could look it up on a carrier's website and it would show transit events as well as an attempt of or actual delivery). An electronic tracking number should also be able to display the date of attempted or actual delivery, the city and postcode of the attempted or actual delivery, and also provide signature confirmation if it meets the required 750CAD threshold.
As long as the registered mail service meets those requirements you should be fine!
**An exception to this is if an item needed to be sent with a freight courier, it does not need to be with an integrated carrier, but does need to provide an electronic tracking number
@triber wrote:
Tyler, I phoned eBay for about the 20th time about buyers not able to purchase my items, I now have over 200 listings that no-one can purchase. I was put onto someone on the MP technical team and when I told him about changing my registration from US to CA he said that was the correct thing to do. Canadian sellers with a Canadian bank can only be registered in Canada. I told him that I had be told that this was not correct, I am surprised that this is still going on. I can't get any help from eBay technical staff, told once more to wait for 2 days! I have been waiting for nearly 2 months!! 2 days gone by, still no help.
I'm really sorry to hear this @triber - the last I checked on this they said they had a ticket open to get things corrected, but they had no timeframe on when to expect resolution. In the meantime while we wait the official workaround is to open a new account and sell items there.
I know that that answer leaves a lot to be desired, and I wish that this wasn't the alternative, but do you have any other account you can use to sell those items with?
@cxgirl wrote:
Hi Tyler, just wondering why it takes so long for the shipping label charge to be processed. Some label charges have gone through within 48 hours, but most take 4-6 days to go through my account. Now I have two labels from Aug 2nd and one from Aug 4th and as of this morning (Aug 10th), the charges still haven't been deducted from my account.
Hi @cxgirl & @msau4301 - I haven't heard of any reasons for billing delays like that, other than waiting on courier confirmation/validation.
Are you both using eBay Labels?
@lotzofuniquegoodies wrote:
Hello Tyler,
Sorry, stockpiled them.
- Is there a known ongoing issue with US sellers Contact Seller link mail being shut off from the physical listing page to Intl buyers? In confirming with sellers their settings show nothing blocked in their settings. Have run across this in the past. You see a message view suggesting check the listing for answers. According to US sellers messages arrive with no problems from US buyers. Could they be blocked if for example the seller does not ship Internationally? You are able to contact from the feedback and store page.
- Any plans going forward to include an invoice with charges for eBay labels. Standard with PayPal, Shippo, CP. Most sellers attach a copy of the label plus charges with their order for records.
- Could eBay PLEASE attach Listing Promotion Fees to the FVF's. Not as a separate charge. Because there is no way to always have a balance with MP there is no way to have funds available to cover these "bonus" charges. (Not sure how it works in USA but with many Canadian bank accounts there can be additional costs per transaction over a limit. (Originally wasn't the plan to have them included with the month end store fees???
- As an FYI for your programmers: Sales tax(s) in Canada are referred to in the following ways. GST - Goods and Service Tax, PST - Provincial Sales Tax & HST - Harmonized Sales Tax. They vary by province and combination. They are not called or referred to as VAT. They have specific percents attached. They should display with the applicable percentages as a standard business practices. For sellers requiring this data they should be presented accordingly.
-Lotz
1. No - if you're seeing something like that and know you're not on a seller's BBL that's something you should report to CS so they can review both sides of the interaction for potential technical issues.
2. I haven't heard of any but I'm sure that the labels team would love to hear that suggestion! You can email ebaylabels@ebay.ca.
3. I'll get that feedback shared. 🙂
4. I'll get this one shared too!
@femmefan1946 wrote:
After working fine for a month, and apparently money is still being transferred to my bank, Managed Payments is asking me to confirm my banking details.
Which are exactly as they should be.
The page that asks me to confirm has three choices:
Change bank. I don't want to change the bank.
Cancel. I don't want to cancel anything, everything is as it should be - and, I repeat, apparently working.
Update. Which a) greyed out and does nothing and b) there is nothing to update.
What we need here is a button that says "Nope. We're good. Nothing to see here. Move along."
Hi @femmefan1946 - the verifications happen as your account grows within payments (but should stop eventually!). I'm not sure why there isn't an 'acknowledge, nothing changed' kind of button. I'll get that shared.
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