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Hi everyone -
Opening the chat up for your questions. I'll work on replies tomorrow afternoon!
Thanks,
Tyler
@dinomitesales wrote:
Hi Tyler, any update on the "Jump to first unread post in a topic" function on the Community Forums getting fixed?
Hi @dinomitesales - sort of. We've got confirmation that it's a technical issue (the first hurdle), and that a fix is being developed (the much larger second hurdle).
What's unclear is if that will be ready before their code freeze on the 16th (a surprise third hurdle). If they can't get it released before it will be a thing we live with until after the new year.
@msmaggie060 wrote:
Hi Tyler, here is another of my shipments that shows delivered in Canada Post and not in eBay. The item no. is 184555502199 and the tracking no. is 9164601689305273 and I have taken screenshots if you need them.
Also, I noticed today that this item is shown as shipped (thankfully) in my Seller Hub but shows up as still has to ship on the ebay app on my iPad. Not sure if one has anything to do with the other but still worrisome.
Thanks for letting me know about this @msmaggie060 - I'm consistently told that this has to do with the transfer of information from courier sites back to ours, but I hadn't heard of the app discrepency before. I'll get it to them.
@intimewithmusic wrote:
Hi Tyler,
I have a couple of questions regarding signature requirements and shipping deadlines. I had to switch gears from Canada Post to UPS for an $850 shipment to Sacramento. The only signature service from CP was Xpresspost. The shipment was very big and heavy. In the past you said for orders over $750 shipping Expedited Parcel was OK (even though CP wasn't collecting signatures). We would be covered as long as we selected and paid for the signature option. But now Canada Post no longer offers the signature option on Expedited Parcel. This makes items valued over $750 economically unshippable via CP.
Question 1. Are you aware of any changes coming from either Ebay or Canada Post that will include protection for orders above $750 while still using a tracked Canada Post service other than Xpresspost?
My second question is about the Seller chosen shipping time limit. I have a xylophone to ship to Edmonton (Another larger shipment.) After the purchase was completed the buyer contacted me saying he would be away for a stretch of time and could I defer shipping it out. My intention is to ship tomorrow because the longer I wait at this point the busier the couriers will be. Being a xylophone I'd rather not ship it "hold for pickup" as it will become a "shelf" at UPS or CP.
Question 2. If I have a 2 day shipping window but the buyer asks me not to ship an item via Ebay messaging am I clear and OK to withhold the item to ship "down the road" and if so, are there any conditions?
Thank you and best wishes for the Holidays!
ITWM
Hi @intimewithmusic - congrats on the sale! But also, logistics on this are going to be a bit of a tangle.
Question 1. There aren't any plans that I'm aware of to change this threshold or offer any other service. Official page on the requirements here. Are there any other couriers that you could look at using that would make this a more economical shipment for you?
Question 2. Yes, with an asterisk, mostly revolving around whether or not the buyer has paid.
If they have not paid you are just fine to delay shipment, since the 'timer' doesn't start until they complete payment. Just make sure that you don't have any automated unpaid item assistant turned on to avoid them getting penalized for not paying.
If they have paid and they ask you to delay shipping via eBay message CS can remove any 'late shipment' dings that you got from the transaction, but they won't be able to remove any 'tracking uploaded within handling time and validated' miss. Those aren't super impactful unless you're Top Rated on the .com program.
Thanks!
@momcqueen wrote:
UPDATE: In the amount of time it took me to spill my guts here, another message came from ebay Customer Service that re-iterated what the Call Centre guy told me and my appeal is grated.
So much angst for nothing.
My apologies for spreading the drama.
Maybe at least others will learn from my mistakes.
I hope you are well.
Take care,
Maureen
I'm so glad to hear that this had a good outcome @momcqueen ! I wonder if there was some kind of form-letter mixup maybe? In any case, I'm glad you are (mostly) put right and I hope that you have a lower stress wrap to the holiday selling season!
PS: a nude avatar shouldn't be allowed, I'll get it reported.
@cumos55 wrote:
The information from the eBay book catalog had been added to listings of books on eBay.com and eBay Canada. … Also added to my listings of books. (This addition to listings of books was noted on eBay.com)
The most important statement in a listing is…..
Seller assumes all responsibility for this listing.
What I put in a listing is my choice…. My primary focus is History > Canada. For something like Canadian Military history the word … Military … is added to the title of the listing…. The same is done for other topics that relate to Canadian history
Much of the information in the book catalog is …. NOT … acceptable….. It is a distraction to the potential buyers that are reading my listing….In many instances my information in the listing becomes hidden by the book catalog information. What I put in a listing is an accurate description of the book and its content.
My approach to listing is an actual photograph of the book and sometimes other photographs of images in the book .....very specific, item specifics to listing the book in my store .….information about the content of the book ... and ..... the Table of Contents.
Things have been changed with the removal of book catalog information from my listings of books ... almost all of my listings of books ... A listing with book catalog information still present had to be revised ... Book catalog information was never added to this listing. .....Hopefully all of my listings have had the book catalog information removed.....
@cumos55 - thanks for this report. The teams involved told me they rolled out a fix overnight and that things should be displaying properly as of now.
If it is still displaying catalog data that you did not opt-in for will you start a new thread and let me know so I can have it looked into further?
@lotzofuniquegoodies wrote:
Hello Tyler,
1)Thank you for your recent response regarding some of the rational towards why the changes were made with Categories.
"As to the category changes, those are part of a larger plan to make selling quicker and easier. Part of that process is to reduce the number of subcategories that exist, and instead using item specifics to help Buyers quickly filter for the items they are looking for (in addition to being incorporated into search results)."
Is there any possibility of rethinking/re-adding "Lots" back to the categories where they were removed from as an option? A few that that come to mind are Books, Antiques(very one size fits all) and Jewelry. There are probably several more. It has made trying to create listings of multiple items extremely time consuming especially when the Item Specific options can vary per item in the listing. Anywhere Year option is used needs to include unknown/assorted - Submitted multiple times)
2)Re: Verified Shipping Addresses. Is eBay looking into anything to improve this works? Since the change over from eBay/PayPal this has become a major problem for sellers receiving partial shipping addresses. A major concern if the customer has paid.
3)Lastly is eBay looking at improvements/tweaks to the GSP program. I don't believe it should be the discussion areas responsibilty to try to defend this program EVERY time a buyer shows up here having another bad experience with it.
-Lotzofuniquegoodies
Hi @lotzofuniquegoodies -
1) I don't know what the possibility is, but I'm happy to make the suggestion!
2) I don't have any info on if there are changes on this front coming in the future, but I'll make sure that this input is shared with the right team. 🙂
3) There are no upcoming changes to the Global Shipping Program that I'm aware of. If there is specific content that you think would help make things clearer I'm happy to see what I can do to make it more prominent on the boards.
Thanks!
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