w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi everyone -
Opening the chat up for your questions! I'll begin working on getting answers for you tomorrow (Wednesday).
Also, please note I will be out of the office Thursday & Friday this week for the US Thanksgiving holiday.
See you then!
Tyler
Hi Tyler,
Passing this on from general discussions in case you hadn't seen. Balance of discussion attached. As noted, this was a Canadian buyer seeing this issue.
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Posting this as a head's up for anyone that uses random best offers. I've heard this reported in the past and believe I've had it happen to me a few times over the course of time but have never been able to properly document.
I sent an offer to random buyer earlier today. Buyer accepted a few minutes later. When they received the automatic invoice they said the reason they purchased was it stated "Free Shipping". I replied that shipping is always as per the original listing. I never offer free shipping. Too many variables. It clearly shows that when I send an offer.
I asked the buyer to add an item to their watch list so we could try a test so they could screen shot it. At my end it clearly states the offered amount plus Calculated Shipping. At their end it shows Free shipping . (Verified with a screen shot below.) The shopper was shopping on a tablet using chrome. I'm on a pc using Firefox. Is this what is causing the nuisance of Non-Paying buyers?
-Lotz
PS. As a side note I've had buyers(2) in the past that have found my listings through a google search on Kijiji. They were in Toronto and wanting to arrange PU because their search made it available as an option. Both times shopping on a smartphone.
https://community.ebay.ca/t5/Seller-Central/Sending-Offers/m-p/448377#M119584
Have a great Thanksgiving,
-Lotz
@lotzofuniquegoodies wrote:
Hi Tyler,
Passing this on from general discussions in case you hadn't seen. Balance of discussion attached. As noted, this was a Canadian buyer seeing this issue.
*******************
Posting this as a head's up for anyone that uses random best offers. I've heard this reported in the past and believe I've had it happen to me a few times over the course of time but have never been able to properly document.
I sent an offer to random buyer earlier today. Buyer accepted a few minutes later. When they received the automatic invoice they said the reason they purchased was it stated "Free Shipping". I replied that shipping is always as per the original listing. I never offer free shipping. Too many variables. It clearly shows that when I send an offer.
I asked the buyer to add an item to their watch list so we could try a test so they could screen shot it. At my end it clearly states the offered amount plus Calculated Shipping. At their end it shows Free shipping . (Verified with a screen shot below.) The shopper was shopping on a tablet using chrome. I'm on a pc using Firefox. Is this what is causing the nuisance of Non-Paying buyers?
-Lotz
PS. As a side note I've had buyers(2) in the past that have found my listings through a google search on Kijiji. They were in Toronto and wanting to arrange PU because their search made it available as an option. Both times shopping on a smartphone.
https://community.ebay.ca/t5/Seller-Central/Sending-Offers/m-p/448377#M119584
Have a great Thanksgiving,
-Lotz
Thanks for the heads up @lotzofuniquegoodies - do you offer local pick up? I have seen this occur on mobile when local pick up is offered. The search results page (not the item page itself) displays free shipping available because pick up is considered a shipping option, and does not have a cost associated with it. I would imagine this issue would exist from the Watched Items page as well. I will report this example.
If you are seeing free shipping on mobile within the item page itself that would be a different issue, please let me know if that's something that's happening.
Thanks!
@darak10 wrote:
Hi Tyler,
I know its not Tuesday anymore but I am hoping to get my issue in for submission before you check out for the week.
I wanted to list a bunch of CDs as multiple variation listings. I was not able to do this. I called customer service and the CSR discovered along with me that eBay Canada appears to have a particular site specific technical glitch that will not allow sellers to post multiple variation listings for CDs. The CSR checked and said absolutely I should have been able to do this and ended up posting a bunch after I switched to the American site. She told me she was going to contact their tech department to request this issue be fixed. I dont know if you are able to access this but I'll leave it for you in case you are able to access it - Customer Service Chat Transcript - SR# 1-286898868447 from November 1. I did ultimately take the listings on the us site down in anticipation that I would be able to re-post them on the .ca site but it appears this has not yet been fixed as I still cant create a multiple variation listing for this product on Canadian ebay.
second question: I am routinely getting a couple folks a week at least from countries that I have current shipping blocks on able to not just get thru and commit to buy but complete the purchase and pay. Its not big money but as you know, every time a seller has to refund an item we have to cough up the full amount + 30 cents. The 30 cents is not the issue but why it is happening at all given I have in my account settings a block set to not ship to that country. Can you comment on this at all, and can anything be done on ebay's end to prevent these transactions from occurring? From a technical perspective, this appears to be a simple coding / Boolean logic issue so I am wondering why it is happening at all. Thanks!
Hi @darak10 - no worries about the time frame - I just like to get it opened on Tuesdays so there's plenty of time to get questions in before I start working on replies. 🙂
When it comes to multi-variations on a listing what you are describing seems to be less of a technical issue and more of a policy one. The intention with variations is that the items in question are essentially the same, with variations like color, size, etc. To that end, a variation option for CD listings doesn't make a lot of sense unless you were, say, offering wholesale lots of the same CD within a listing (which is the allowed category for variations on .com in the Music category).
If what you were looking to do was to have a single listing with variation options of different artists, or different albums from the same artist, that wouldn't be something we'd allow and could potentially remove.
I will review the contact you had with CS to make sure the teammate in question receives appropriate coaching.
With regards to shipping blocks that is something that definitely sounds off. There are two reasons I can think of why this would happen. The first is that a shipping block registers off of a buyer's registered shipping address. It's possible a potential customer changed that to be an address to a country you ship to in order to make an offer. Once accepted they change it to a different address at checkout. In this case I'd recommend cancelling the transaction as Buyer Requested/Problem with Buyer's Address.
The second is one that I see more frequently, and it's what @pjcdn2005 mentions: that your settings changed at some point, whether via a sell-similar from a listing with more lax shipping rules, or a bulk edit that perhaps impacted more listings than anticipated.
In either case, I'd recommend making sure that your exclusion list on the account level is up to date and make sure to apply to all current and live listings.
If you've done this and it still persists would you mind starting a new thread on Seller Central with an example item number so I can review it?
Thanks!
Thanks for joining the chat this week everyone! I'll be back on Monday and ready to help, so feel free to tag me to a thread you need assistance with.
Tyler
