06-08-2025 01:26 PM
I had recently a sale where I had forgotten to send a power supply for a Japanese made sewing machine to a buyer in the US.
Its' a very good machine, well made by industrial machine company, maybe 20 years old or more, It's a badged machine in North America (like you have food items badged as No Frills but made by well known brand) so they all use different power supplies that don't match their branded products..
The buyer received the machine but missing power supply as I forgot to include. So I need to send the power supply. It doesn't have anything on it just some serial numbers, no company name and COO either. I doun't it's China made because it's well made, I unscrewed and look innside the power supply, it's definitively not China made.
It's a special power supply and it only fits this particular machine. I tried to source online, but I can't find it, only see some sellers in Japan, I am not even sure it would fit because Japense machines are sold under different name, and they don't ship internationally.
So what do I do? There is no manufacturer on the power supply. Do I send it as a gift?
The US Customs will look at it and say - noooo way, this quacks like a duck so probably is, who on earth would send a gifted power supply.
So I thought to put together some personal objects and send it as a box of stuff as a gift.
Any ideas? I don't want the US customs to put some tarfiffs on this charger.
If I start creating extra invoice for it and whatnot, there still going to be customs fees and brokrage fees etc on top.
And I am not sure I understand the clause that says the shipper can charge a minimum of 100 dollars tariff if they choose.
What to do. Ideas? Send as pack of gifted items, write a love letter and cross my fingers?
06-08-2025 01:40 PM
Why not just send as a Made In Japan product with a value of $10?
Declaring as a gift is one of the oldest (and least effective) ways to falsely declare.
06-08-2025 01:40 PM - edited 06-08-2025 01:45 PM
honesty & transparency will go a long way with Customs...
Do consider the legalities...
Do consider the method of shipping and how that works into the item crossing the border...
This is a choice you must make so you need to do what is in the best interests of your customer, what is best for a safe hasslefree border crossing and what is best for you & your reputation as a seller...
but do remember that when a seller makes a mistake/an error, that is on the seller, and it is the seller's responsibility to make it right, even if doing so costs the seller...
good luck with whatever you decide....
06-08-2025 10:51 PM
This is a legitimate warranty issue, and there is an option for that in the Canada Post customs declaration. I would assume it is also there for other carriers. A picture is below. I would include a note in the package to indicate that enclosed is the part that was missing from your purchase of XXX that should have been included in the original shipment that was delivered on <date>. Thank you for your patience, etc. - or something to that affect to establish that this is not a purchase.
06-09-2025 05:19 AM
Good, that could indeed be a best method, other than of course going full DDP and paying the tariff myself.
06-09-2025 05:29 AM - edited 06-09-2025 05:33 AM
Okay it worked. Just seen the order, I have convinced the buyer to buy something else vintage made in Canada from me from what I am selling. So I will use that package and I'll include the missing power supply from the previous shipment. The discount I provided on the other appliance is smaller than the trouble of dealing with the issue of how to send the missing power supply. Call it luck. I'll cross my fingers now it passes the border as being mailed as a set Made in Canada.
06-09-2025 06:18 AM
I looked at the DDP option but to be honest, it's off the table for me. They do not want the corporate address of the company but the manufacturer in China.
It's not even because I have to pay customs tariffs for the buyer and all, but the hassle with it. If it was a product I am selling and I have a stock, it would be different, and obviously I would have the manufacturer information.
Why does it even ask to fill in those DDP boxes at Stallion, it wants manufacturer in China. Have no idea what to fill in there. Would I fill in anything there? Any company in China? Does it matter?
If it's China, it is China.
Why do they need the manufacturer address anyhow. Just curious.
06-09-2025 04:41 PM
You're overthinking this.
Package the item up, print a Canada Post label, and fill out the customs declaration to the best of your knowledge with whatever CoO you feel is most appropriate. It is not a gift - do not declare it as a gift. There is a 99.9% chance it will arrive to the buyer with no issues whatosever.