12-23-2025 08:22 AM
I am enrolled in EIS and as of yesterday none of my orders to the US are automatically picked up by EIS. My US customers yesterday informed me that they need an invoice in order to pay for their order. When iwent to go see, I now have to select a shipping service and invoice them myself.
Im wondering if anyone else is experiencing this problem as well? When I phoned Ebay, they told me someone would reach out to me within 48 hours.
12-23-2025 11:43 AM
Are your buyers buying multiple items? eIS does not combine purchases.
12-23-2025 01:21 PM
There have been some posts from sellers who have found that the United States has been stripped as a "ships to" location for some of their listings where eIS is employed. Sellers listing in the Collectibles category appear to be affected by this, but other sellers in other categories are affected, as well.
Your case is different, though. I checked a couple of your listings which had purchases yesterday and Canada shows up as the only shipping location for both of them. It's as though eIS was never applied to them at all.
Looking at your listings from further back, it looks as though this started happening on December 18, but not all your listings were affected. And looking at your current listings, some of them don't have eIS shipping to the United States but they're good to ship to other locations served by eIS; that's the situation I was describing earlier.
I'm not sure how reliable the phone support is for eIS Canada. You might want to send an email to eis@ebay.ca but responses aren't guaranteed. My current hypothesis is that there are some items/categories that eIS can't support but only for shipping to the United States. However, the AI / computer code programmed to scan listings is far from perfect (and really can't be, given the nature of listing on eBay).
12-23-2025 01:51 PM
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
In your case I would start with eis@ebay.ca which at least appears to be Canada-centric.
12-23-2025 04:28 PM
I also discovered an eIS issue since last night. I tried to revise an active listing (change title) then when I list the changes, eIS gets removed and it just ships within Canada. I experimented a bit by creating a new listing, same issue. Even tried clicking revise wthout doing actual changes, still shows domestic shipping. All my active listings which i did not revise, correctly shows eIS. Sent email to eis@ebay.ca , hopefully I can get answers soon.
12-23-2025 04:46 PM - edited 12-23-2025 04:48 PM
@onlynicestuffs wrote:I also discovered an eIS issue since last night.
I think it’s basically the same issue. The changes or just the act of making changes are triggering a flag from what @pennysccc refers to in this thread as “AI crawlers”:
https://community.ebay.ca/t5/Seller-Central/Enrolled-in-eIS-Canada-but-listings-for-almost-identical...
12-23-2025 04:49 PM
I emailed eIS a few days ago because of a similar problem that many others are having, here's what they replied to me:
12-23-2025 05:15 PM
@onlynicestuffs wrote:I also discovered an eIS issue since last night. I tried to revise an active listing (change title) then when I list the changes, eIS gets removed and it just ships within Canada. I experimented a bit by creating a new listing, same issue. Even tried clicking revise wthout doing actual changes, still shows domestic shipping. All my active listings which i did not revise, correctly shows eIS. Sent email to eis@ebay.ca , hopefully I can get answers soon.
I noticed this today as well. It does appear that most of the eIS countries are not in the excluded countries list shown on the listing though, so I'm guessing eIS will get added, just with a delay.
12-23-2025 05:20 PM
I hope it gets back soon. Seems all new items I wanted to list today shows domestic shipping only. Bummer, I have a lot of inventory to post after the holidays! 😞