eBay

mario-photos · ‎01-02-2026

I got an email saying that I would be in the EIS program, but I don't see any option available yet. I just sold an Item to a US customer and it was just like the EIS but it was because of the Authenticity guarantee program. When will I be part of the EIS program?

marnotom! · ‎01-03-2026

When did this email get sent? My understanding is if you opt into eIS manually, it takes a day or two for it to take effect on your listings, so it may take that long for eIS to show up on your listings after the "on switch" is hit for you.

Looking at your listings, though, it appears as though you have a huge exclusion list which could be affecting that "on switch." My understanding is that you can choose to have that exclusion list disregarded for shipments where eIS is used. See if this help page is relevant to you, keeping in mind that it was likely designed more with the US version of eIS in mind:

https://export.ebay.com/sea-en/resources/announcements/ebay-international-shipping-updated-exclude-s...

byto253 · ‎01-03-2026

Good point on the exclusion list. I have not listed since August and when I went to set up shipping policies for EIS it carried over my exclusion list from other policies that excluded every location other than Canada and the US.

flipistics · ‎01-03-2026

@byto253 wrote:
Good point on the exclusion list. I have not listed since August and when I went to set up shipping policies for EIS it carried over my exclusion list from other policies that excluded every location other than Canada and the US.

eIS has an override for your exclusion list. As long as that is toggled on (and I think they automatically toggle it when you're enrolled), it overrides your exclusion policies.