The buyer asked to return- Buyer Remorse.
You agreed.
She said returning was too expensive, but asked for a refund.
I decided to refund cost of item and just block her.
That's allowable
- -Keep in mind, your costs are not the customer's payment but your procurement cost+eBay fees+PP fees+ shipping fees, which are (I hope!) less than the customer paid.
- It is also reasonable and allowable to refund only the selling price and not the cost of shipping which went to the shipper who did his job.
You refunded the customer and Blocked her. Or did you ?
I'm not clear why the buyer still thinks it necessary to return the puzzle.
If you have refunded her, just ignore her.
You have no reason or responsibility to respond to her.
If you see her ID in eBay messages or your own emails, just delete without reading.
I did contact eBay and ask what could I do - they said they would look into it.
You can cancel the transaction "At Buyer Request" and get your eBay fees back.
BUT
I'm not sure if eBay would not then automatically refund her again.
That's what you should be asking Customer Service about. Perhaps even ask the rep to walk you through the cancellation process so that you do not accidentally refund her again.
If you have not refunded her- and again, I'm not clear that your decision to do so has been followed through- she has to return the puzzle to get the refund. Her move.
If it's good enough to keep, it's good enough to pay for.
And if she finally does return it, if what she bought was a sealed puzzle, what she returns should be a sealed puzzle.
